Coordinator – IT Support – LEGOLAND® Dubai

Full time @Dubai Parks and Resorts in Information Technology Email Job
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Job Detail

  • Experience 2 Years
  • Gender Both/Any
  • Industry Development
  • Qualifications Degree Bachelor
  • Location Dubai, UAE

Job Description

Main Duties:

  • Deliver IT support and services to all staff across the LEGOLAND Dubai resort (Theme park, Waterpark, Hotel and the Services and Administrative Office)
  • Deploy IT equipment and software as per IT standards, on-site across the park
  • Provide prompt response and timely updates to all customers for support and service requests.
  • Troubleshoot system and network related problems and diagnose and solve hardware or software faults
  • Ensure that all incidents and requests are accurately recorded with Service Desk and actioned upon as per SLA
  • Manage daily support issues on site and escalate to proper channels when necessary
  • Duty includes working on holidays and weekend(s) in early or late shifts depending on business needs and park operating hours


Health & Safety:

To take reasonable care for the health and safety of himself and of other persons who may be affected through your work activities.

To cooperate with and support the LEGOLAND Dubai Management to allow the business to fulfill its legal responsibilities through:

    • Following reasonable instruction related to health & safety
    • Reporting dangerous situations or deficiencies in health & safety arrangements
    • To only use work equipment in accordance with training.
    • To not interfere or misuse anything provided for the purposes for health & safety.

In order to be qualified for this role you should possess the below criteria:

Required Qualifications:

  • Preferably a bachelor’s degree in Information Technology and/or relevant field.
  • MCP, MCSDT, CompTIA A+ or any other industry relevant certifications would be an advantage.

Required Experience:

  • 2-3 years in Helpdesk or IT Support role
  • Previous exposure to Hospitality and/or amusement park an advantage

Job-Specific Skills:

  • Previous experience in handling POS, computers and other retail systems and related peripherals
  • Excellent analytical and trouble shooting skills
  • Comprehensive knowledge of computer hardware & software concepts
  • Good understanding of ITIL process framework
  • Ability to communicate to both technical and non-technical audiences
  • Good written and verbal communication skills
  • Highly pro-active and can work with less supervision and instructions
  • Good team player
  • ITIL Certification is an advantage

Dubai Parks and Resorts

Dubai Parks and Resorts

Dubai Parks and Resorts is the first integrated resort destination in the region.
It’s the home of three world-class theme parks and one water park, as well as Riverland Dubai, the grand entrance plaza, and a Polynesian themed family resort. 


LEGOLAND® Dubai and LEGOLAND® Water Park are the ultimate destination in the Middle East for families with children from 2-12. LEGOLAND Dubai and LEGOLAND Water Park are hands-on experiences allowing families to take part in LEGO® themed adventures through interactive rides, water slides, models and building experiences.


Autograph Collection Hotel

Welcome to a world of exciting adventures; a place where you and your family can explore, learn and bond together.

Lapita is a unique gateway to endless fun at Dubai Parks and Resorts, which is the home of three world-class theme parks and one water park, as well as Riverland Dubai. All guests staying at Lapita Hotel & Resort will enjoy one park access for the duration of their stay for 1 night or stay 3 nights to enjoy all theme parks. Guests staying in Royal Suites or Villas gets complimentary Q-fast access to the parks.


LEGOLAND® Water Park will be the only UAE water park designed specifically for kids aged 2-12 and their families. At this unique water park, take on the Joker Soaker, build your very own LEGO® raft, go on a splash safari or slip and slide your way down one of our many attractions! Over 20 water slides and attractions designed specifically for kids aged 2-12 and their families to enjoy together!


Movie lovers all over the globe, MOTIONGATE™ Dubai welcomes you to a cinematic journey into the fantasy world of films. Dive into an alternative universe of captivating stories and adventures with your favourite animated characters from Hollywood.

Enjoy unique, high-value entertainment with the latest-in-technology attractions and new-generation rides that recreate the thrill only motion pictures can deliver.


The first theme park in the world dedicated to all things Bollywood!

Action, adventure, romance, comedy, music, dance, flavour and emotion, Bollywood style.

Bollywood Parks™ Dubai, a part of the 25 million square feet Dubai Parks and Resorts Destination, will open its gates to every eager fan around the world.


Riverland Dubai is the gateway to Dubai Parks and Resorts. Journey through time and experience the street ambiance, theatres and cuisines from four distinct eras which have shaped today’s landscape: The French Village from the 1600’s, America’s of the 1950’s, the British Raj of the 1930’s and Europe of the early 19th century.

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