Learning & Development Manager

Full time @IKEA in Sales & Marketing Email Job
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Job Detail

  • Experience 2 Years
  • Gender Both/Any
  • Industry Management
  • Qualifications Associate
  • Location Dubai, UAE

Job Description

Role Purpose Lead and support learning programmes and development strategies for the business through effective coordination with the Regional Learning & Development Manager and HR Business Partners. Focus on the development and maintenance of the IKEA training plan and individual development plans to secure excellence in business competency. Key Accountabilities • Facilitate all orientation programmes for new co-workers and HR specific updates – using the Hej folder • Ensure that candidates receive induction within their first three months using the Basic Job Knowledge and successfully complete their probation • Train, develop, coach and mentor all co-workers in accordance with the IKEA culture. • Create and coordinate Induction plans for the new managers starting in the business • Be the champion for technical and behavioural skills development • Effectively manage all business specific training requirements and ensure Training is delivered to the required standard • Implement post-course assessment and action plans for the candidates following the in house trainings courses to measure the productivity of the time spent in trainings • Lead the learning and development process in the store by working in a proactive way. • Responsible for maintaining the co-workers knowledge on current training initiatives and trends via external networking (Inter-IKEA Systems B.V, toolbox) and the Al-Futtaim Training Centre. • Design training programs in line with the development requirements for the co-workers in the store (customer service expectations, on the floor trainings sessions) across all co-workers including night shifts • Incorporate the training programs in the Commercial calendar as per the activities happening in the store • Pro-actively manage attendance/non attendance to training programmes • Work with the regional L&D manager to support the AFTC curriculum of courses • Understand the ICSS results and suggest plans for improvement where necessary • Spend time with the line managers on the shop floor to understand their needs in terms of people development as per the business requirements • Organise team building activities to support the engagement of the co-workers and managers • Provide feedback to managers on their effectiveness of delivering training and improving performance • Maintain all administrative records relating to employee trainings (Training Matrix) and control all administration related to training for the store. • Support the enrolment process for all IKEA Business College training. • Coordinate with the AFTC enrolment of the co-workers and managers for trainings • Maintain a good communication with the co-workers through Information boards and newsletters • responsible for the management and development of the co-workers and managers ensuring that all are adequately competent and motivated. • Support the managers with the performance management, contribute to develop performance improvement plans for the poor performers • Get involved in the employee engagement survey and act as a champion in improving the results related to Training and Development and motivation of the co-workers • Support and coordinate all management and co-worker development plans. • Support the implementation of the succession planning program and support the managers to coach and train the candidates to become ready to take on more senior positions • Support Line Managers in executing development training for identified succession candidates. • Have a strategic eye for talent planning and communication with suggestions for the line managers in terms of succession plan


IKEA was founded by Ingvar Kamprad in 1943 and came to life as a mail order catalogue business in the forested town of Älmhult, Sweden. Today, it’s a global home furnishing brand that brings affordability, design and comfort to people all over the world. We may have come a long way since our humble beginnings, but our vision remains the same: to create a better everyday life for the many people. Explore the IKEA story here, to learn more about our heritage, what drives us today and the ways we seek to positively impact people and planet.

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