We are a health benefits provider that advocates for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to improve their health and vitality.

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Job Title: Telemarketing Representative About Us: Cigna is a global health service company committed to improving people's health, well-being, and sense of security. We offer a unique career opportunity where you can make a difference, learn, and grow while changing the way people think about health insurance. Job Summary: We are seeking a Telemarketing Representative to join our team. As a Telemarketing Representative, you will play a key role in delivering professional activities in the Sales job family with a focus on telemarketing. Your primary responsibility will be to place outbound calls, handle inbound inquiries, and complete the sale of products and/or services. Selling is the primary function of this position. Key Responsibilities: - Place outbound calls to target audiences to introduce new offers. - Handle inbound calls from existing and potential customers, providing information about product features, prices, etc. - Use scripts to communicate product benefits and answer customer inquiries. - Achieve sales targets pre-determined by management. - Communicate regularly with members and maintain accurate records of customer interactions. - Adhere to regulatory targets and sell with integrity, treating customers fairly. - Interface effectively with internal colleagues and resolve customer issues. - Provide support to less experienced team members and identify potential process improvements. Skills and Experience: - Strong customer focus with problem-solving skills. - Excellent interpersonal and communication skills. - Ability to exercise judgment and prioritize workflow. - Proficiency in basic system navigation and Microsoft applications. - Regulatory awareness and proven track record in telemarketing insurance sales. - 1-2 years of experience in the health industry, insurance background, or outbound sales. Competencies: - Drive for results - Listening - Peer relationships - Personal learning - Priority setting - Problem solving

Telemarketing Representative

Job Title: Retentions &amp; Sales Support Specialist Job Purpose: Due to the rapid growth of our individual business, we are seeking a dedicated Retentions &amp; Sales Support Specialist to join our dynamic team. The successful candidate will be responsible for managing policy renewals, supporting new business opportunities, and ensuring the achievement of both persistency and new business targets. Main Duties and Responsibilities: - KPI Achievement: Strive to achieve KPIs across Sales &amp; Retentions. - Customer Persistency: Improve the persistency of our customers, including handling renewals and mid-term cancellations. - Sales Generation: Generate sales through outbound calls from leads obtained via our website. - Team Communication: Communicate effectively with the team and management to ensure smooth operations. - Process Improvement: Identify shortfalls in processes and collaborate with the Operations team to implement improvements. - Reporting: Provide regular reporting and information around key metrics. - Team Support: Actively support all team members and provide resources to enable the achievement of all goals. - Sales Activities: Carry out appropriate sales activities as directed by the manager. - Compliance: Adhere to and maintain a current understanding of compliance requirements and organizational policies and procedures. Experience Required: - Experience within a Customer Service/Contact Centre environment. - A minimum of 2 years of sales and insurance experience is preferred. - Strong system navigation skills and proficiency in Microsoft applications. Skills and Qualities: - Interpersonal Skills: Exceptional interpersonal skills with excellent verbal and written communication. - Proactivity: Ability to work under own initiative and proactively recommend and implement process improvements. - Organizational Skills: Ability to organize, prioritize, and manage workload to meet individual and team targets. - Customer Focus: Customer-focused with the ability to identify and solve problems quickly. - Judgment: Ability to exercise sound judgment and identify customer needs in a professional and confident manner. - Positive Attitude: Maintain a positive attitude and strong work ethic. - Flexibility: Be flexible and open to change.

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