SANAZ DESIGN INC. – Designer Inspired, Naturally Staged. We are a highly acclaimed Toronto based firm, dedicated to creating timeless, distinctive, and uniquely designed interiors for your home. We believe your home should not only be a reflection of you, but also inspire you and provide comfortable luxury in each space.

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Job Title: Guest Relations Coordinator About Us: We are a dynamic holiday home company dedicated to providing outstanding experiences for our guests. We manage a wide range of properties and are committed to ensuring each stay is memorable and enjoyable. Our focus is on excellent service, attention to detail, and creating a comfortable, welcoming environment for all our guests. Job Description: We are seeking a motivated and service-oriented Guest Relations Coordinator to join our team. This role is crucial for ensuring smooth operations and exceptional guest experiences from booking to checkout. The ideal candidate will be a proactive communicator, skilled in organization, and adept at handling multiple tasks in a fast-paced environment. Responsibilities: - Respond promptly and professionally to guest messages. - Create WhatsApp groups for each booking to facilitate communication. - Organize and schedule cleaning services to maintain property standards. - Send professional welcome messages to guests upon booking confirmation. - Actively seek and secure positive reviews from guests. - Follow up on guest needs during their stay to ensure satisfaction. - Ensure timely guest checkouts and smooth check-ins. - Reach out to canceled guests to understand reasons and potentially rebook. - Contact guests with negative feedback to address and resolve issues. - Conduct check-ins with guests during their stay to maintain high service levels. - Collect and track city tax payments from guests, ensuring accurate record-keeping. - Answer and manage incoming calls with a focus on customer service. - Monitor and manage bookings through channel managers, Airbnb, and <a target="_blank" rel="noopener noreferrer nofollow" href="http://Booking.com">Booking.com</a>. - Create and manage accounts for new apartments on Airbnb and <a target="_blank" rel="noopener noreferrer nofollow" href="http://Booking.com">Booking.com</a>, ensuring accurate and appealing listings. Requirements: - Proven experience in customer service, hospitality, or related field. - Excellent communication and interpersonal skills. - Ability to multitask, prioritize, and manage time effectively. - Proficiency in using Airbnb and <a target="_blank" rel="noopener noreferrer nofollow" href="http://Booking.com">Booking.com</a> platforms. - Fluent in English; additional languages are a plus. - Strong problem-solving skills and attention to detail. - Comfortable working remotely and available to handle inquiries outside of traditional office hours. What We Offer: - A remote and flexible working environment. - The opportunity to be part of a growing company with a passionate team. - Competitive salary and performance bonuses. - Training and development opportunities to enhance your skills.

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