Customer Service Executive

Job Opportunity: Customer Support Representative

Customer Interaction:
- Engage with customers via calls and messages to address inquiries, resolve issues, and provide information.
- Ensure timely and accurate responses to customer queries, maintaining a high level of professionalism.

Problem Solving:
- Troubleshoot and resolve customer issues promptly and efficiently.
- Collaborate with other departments to escalate and resolve complex problems.

Team Collaboration:
- Collaborate with team members to share insights, best practices, and contribute to a positive team environment.

Adherence to Policies:
- Adhere to company policies and guidelines in all customer interactions.
- Uphold the company's values and commitment to customer satisfaction.

Skills:

Language Proficiency:
- Fluent in both English and Arabic to effectively communicate with a diverse customer base.
- Translate and interpret messages accurately, ensuring clear communication.

Product Knowledge:
- Stay updated on service features, promotions, and updates to provide accurate information to customers.

- Excellent communication skills in both English and Arabic.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment.
- Customer-focused mindset with a positive attitude.
- Excellent typing skills in both English and Arabic.
- Good knowledge of using computers and applications.