Reservation Agent (Arabic Speaker)

Position: Reservation Agent (Arabic Speaker)

Reservations Agent (Arabic Speaker)

An exciting opportunity has arisen for a Reservations Agent to join Rixos Premium Saadiyat Island, Abu Dhabi.

Responsibilities:

- Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
- Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
- Assist to book and block all rooms according to required standards and monitor all special reservations.
- Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.
- Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbook and provide update on everyday basis.
- Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
- Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
- Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.

Qualifications:

Your experience and skills include:

- Experience working as a Reservation Agent in 5* Hotels / Resorts.
- Customer-service & Data Entry experience.
- Turkish language is a must.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.
- Proficient in Microsoft Office suite.
- Ability to work flexible hours.
- Highly responsible and reliable with a professional presentation.