For more than 35 years, we’ve worked to keep the world safe and secure from financial crime. We do it by helping our partners manage risk through screening, monitoring, analysis, and reporting, plus state-of-the-art consultancy and customer support. As specialists in end-to-end payment systems, we turn payment challenges into opportunities, helping financial Institutions operate more efficiently and cost-effectively. That includes more than 270 corporate and financial institutions that rely on us for outsourced SWIFT connectivity and compliance software solutions. We use our global knowledge to deliver the agile technology our diverse customers need to stay safe, secure, and compliant – doing our part to make the world a safer, more trustworthy place.

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Overview of the role: Analysis of aftersales business performance for both service and parts; looking at market trends to identify opportunities in both B2C and B2B verticals, to support strategic business decision-making and revenue maximization. What you will do: - Develop business-forecasting models. These models should provide market forecasting, with a primary focus on market variables that will influence business volume, profitability, and market change. - Produce feasibility studies, which will identify business opportunities both in retail and in fleet operations. - Manage the analytics and research team for aftersales, which provides reporting on potential market opportunities, competitive analysis, and market trends to assist with and support the business decision-making process. - Product management lifecycle to ensure optimum product sales, volume, and pricing efficiency. - Support business systems operations, which will include calculations such as incentives and rebate formulations. - Effective communication to ensure that all areas of the business are clear on the current market situation and highlight current business concerns. Required Skills to be successful: - Basic knowledge of accounting, finance, data processing &amp; auto engineering. - Excellent communication (written and spoken) &amp; interpersonal skills. - Good PC skills including proficiency in MS Office, MS Excel &amp; MS PowerPoint. - Graduate/post-graduate with Finance as their major. - Strong Microsoft Office skills, especially in Excel. - ERP experience (SAP IS AUTO). - Working knowledge of BI reporting attributes. About the Team: What equips you for the role: - Graduate/post-graduate with Finance as their major. - Strong Microsoft Office skills, especially in Excel. - ERP experience (SAP IS AUTO). - Working knowledge of BI reporting attributes.

Customer Offering Executive

Position: Administrative Coordinator Responsibilities: - Efficiently manage customer interactions and facilitate the creation of a positive visitor experience. - Handle a high volume of incoming phone calls with professionalism and courtesy. - Provide world-class service to our valued customers, ensuring their needs are met promptly and effectively. - Coordinate appointments and meetings while effectively managing staff calendars and schedules. - Accurately enter and maintain accounting data and generate relevant reports. Skills: - Demonstrated excellence in computer skills, with a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint. - Skillful scheduling and confirmation of meetings. - Ensure meticulous file organization based on office protocols. Qualifications: - Fluency in English is a prerequisite. - Exceptional phone etiquette and strong verbal, written, and interpersonal communication skills. - Ability to effectively multitask, organize, and prioritize work assignments. - Strong interpersonal skills, customer service orientation, and effective communication abilities. - Proficiency in the Microsoft Office suite is a prerequisite.

Customer Service Agent

Job Title: Customer Service/Technical Support Advisor : The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Technical Specialist Opportunities: Our Tech Specialists have great English, IT skills and are very Tech Savvy. This technical support role is perfect for graduates in programming, web scripting, or holds CCNP / CCNA certifications.

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United Arab Emirates

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