Salary
AED 5500 - AED 5800 per month
Job Type
Full-Time
Job Description
Job Title: Customer Service/Technical Support - Dutch
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding the client's product or services.
Essential Functions/Core Responsibilities:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document, and retrieve information in the call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Job Openings at FACTS COMPUTER SOFTWARE HOUSE
Customer Service/Technical Support Advisor - German
- fulltime
- United Arab Emirates
Posted
Posted
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