IT Officer

Job Opportunity: Information Technology Officer

Main Accountabilities:

IT Services and Support:
- Supervise regular checks on IT services (LAN/WAN connectivity, Internet, IP telephony, video/teleconference, Queuing system, reception screens, email, global applications).
- Coordinate with service providers for Internet, telephone systems, and support contracts.
- Ensure proper functioning of computers, servers, and peripherals with the help desk support.
- Handle regular communication with staff regarding service outages, changes, and phonebook updates.

Inventory System:
- Supervise stores in/out processes and updates on user custody sheets.
- Maintain consistency between inventory sheets, stores logs, and user custody sheets.
- Prepare the sale list and ensure removal of sold items from the inventory list.
- Provide regular reports on inventory, consumables, "need repair" list, and spares.
- Maintain and update lists of software licenses.

Procurement:
- Ensure procured IT equipment meets standard specifications.
- Adhere to the procurement policy and ensure value for money in all procurements.
- Supervise testing of newly procured IT hardware and software.
- Manage contracts with vendors.


Teaching Center Support:
- Supervise dedicated IT support provided to the Teaching Center based on a shift-based schedule.
- Manage regular checks on IT facilities in teacher's rooms and classrooms.

Team Leadership:
- Manage a group of IT assistants, providing guidance for better performance, time management, customer care, and technical support.
- Follow up on the queues of incidents and tasks assigned to IT assistants.
- Act as a technical focal point for users and IT assistants.
- Manage IT assistants' rota, leaves, and overtime.

About You (essential requirements for the role):
- Relevant degree or equivalent experience or MCSA/MCSE 2012 Certification (or above).
- English at Proficiency Level B2.
- Fluent written and spoken Arabic.
- At least 3 years of IT experience.
- Experience in team management.
- Network Infrastructure.
- Windows server administration.
- Help desk.
- Windows 10.
- Microsoft Office applications.
- IP telephony.

Desirable Requirements for the Role:
- Relevant technical education.
- ITIL V3 Foundation.
- CCNA Certification.
- Cisco Switches configuration.
- Call centre technical management.
- Audio-visual systems.