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Salary
EGP 5700 - EGP per month
Job Type
Full-Time
Job Description
Job Title: Customer Service Supervisor
Experience Needed: 4 to 7 years
Main Duties:
- Provide product/service information by answering questions; offering assistance.
- Maintain call center database by entering and verifying information; updating contact log.
- Improve quality results by recommending changes.
- Keep equipment operational by following established procedures; reporting malfunctions.
- Update job knowledge by participating in educational opportunities.
Job Requirements:
- Not less than 4 years of experience.
- 1 year experience in middle management.
- Tourism & Flight experience is a must.
- Previous call center experience.
- Amadeus & Online hotel reservation systems user.
- Fluent in English.
- Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, Multi-tasking.
Note: Any CV without a job title will be neglected.
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