Call Center Agent

Job Opportunity: Customer Service Representative - Royal Jordanian Airlines

Job Description:
- Provide exceptional customer service by responding to RJ customers' inquiries, concerns, and requests for assistance with accurate information and solutions.
- Respond to incoming calls and emails while maintaining the highest level of customer care.
- Assist travel agents with their clients' special needs.
- Provide customers with flight, route, and pricing information.
- Issue tickets to RJ customers to ensure that their requests are fulfilled.
- Resolve and assist customers with baggage issues.
- Promote additional services offered by RJ.

Skills:
- Fluency in English and Arabic.
- Excellent customer service skills.
- Excellent listening and communication skills.
- The ability to work in a shift schedule with multiple shifts.
- The ability to maintain a professional attitude under high-pressure situations.
- Willingness and ability to work weekends and holidays as necessary.
- Experience in Amadeus Ticketing & Reservation System is a plus.

If you possess the required skills and are ready to provide exceptional customer service in the aviation industry, consider applying for this exciting opportunity with Royal Jordanian Airlines. Fluency in both English and Arabic is essential for this role. Experience with Amadeus Ticketing & Reservation System is a plus.