IT Support Specialist - Entire GCC Countries

Job Title: IT Support Specialist - Entire GCC Countries

The IT Support Specialist will provide comprehensive technical support across various systems and applications throughout the GCC countries. The role includes support for network devices, PCs, POS systems, weighing scales, end-user support, WMS, ERP (SAP), eCommerce, procurement, in-house applications, asset management, access controls, attendance machines, data center maintenance, and help desk management.

Roles & Responsibilities:

- Network Support:
- Maintain and configure network devices such as firewalls, switches, and wireless access points.
- Manage connectivity issues and ensure PCI DSS compliance.
- Coordinate with ISPs for connectivity issues.

- PC/Device Support:
- Manage Active Directory users and configure new devices.
- Troubleshoot issues related to desktops, notebooks, workstations, and other devices.
- Maintain inventory of spare parts.

- POS Support:
- Install, maintain, and upgrade POS systems.
- Manage Windows patches and stock consumables related to POS systems.

- Weighing Scale Support:
- Install, maintain, and upgrade weighing scales.
- Provide software support and maintain stock of consumables.

- End User Support:
- Troubleshoot device connectivity, Windows, Office 365, antivirus issues, and software updates.

- In-House Application Support:
- Manage users for applications such as MDM Portal, CRM, and retail applications.

- Asset Management:
- Update IT asset data and document status changes.

- Access Control and Attendance Machine Maintenance:
- Support user enrollment, access provision, and transfers for access control and attendance systems.

- Data Center Maintenance:
- Monitor the data center, check device alerts/status, and maintain environmental conditions.

- Help Desk Management:
- Manage and monitor help desk tickets, validate requests, and coordinate with relevant departments.

Devices Under Role:

- Network Devices:
- Firewalls, switches, wireless access points, IP telephony, and ISP routers.

- PC/Devices:
- Desktops, notebooks, workstations, servers, attendance machines, access controls, printers, meeting room devices, scanners, NAS storage devices, thermal label printers, PDT, tablets, UPS.

- POS Devices:
- POS machines, scanners, price verifiers, queue buster devices.

- Weighing Scales:
- Retail and platform scales.

Desired Candidate Profile:

- Education:
- Graduate in BCA / BSC IT / B.Computer Science or similar fields.

- Experience:
- Proven IT support experience.

- Skills:
- Strong network and device management skills.
- Familiarity with POS systems, weighing scales, and IT applications.
- Excellent troubleshooting skills.
- Strong communication and interpersonal skills.

- Certifications:
- Relevant IT certifications are a plus.