Call Center Agent

Job Description: Call Center Agent (Luxury Fashion Industry)

Company Overview:
Our client, a prominent player in the Luxury Fashion industry, is currently seeking a dedicated and customer-focused Call Center Agent to join their team.

Roles & Responsibilities:

- Manage both inbound and outbound calls from customers and clients in a professional and customer-centric manner.
- Identify and understand the unique needs of customers, actively resolving issues, and providing effective solutions to enhance customer satisfaction.
- Utilize upselling techniques to promote additional products and services, contributing to revenue growth.
- Maintain a high level of product knowledge to provide accurate information and assistance during customer interactions.
- Ensure adherence to established communication protocols and standards for a seamless customer experience.
- Collaborate with team members and other departments to address complex customer inquiries and escalations.

Skills:

- Exceptional verbal communication skills and a pleasant phone manner.
- Strong interpersonal skills with the ability to empathize and build rapport with customers.
- Sales-oriented mindset with the ability to identify upselling opportunities.
- Knowledge or interest in the Luxury Fashion industry is a plus.

Qualifications:

- Previous experience in a call center or customer service role is preferred.
- Proficiency in using call center software and customer relationship management (CRM) tools.
- High school diploma or equivalent.

If you have a passion for delivering exceptional customer service in the dynamic world of Luxury Fashion, we invite you to be part of our client's esteemed team. This is an exciting opportunity to contribute to the success of a leading brand while providing unparalleled service to our discerning clientele.