Client Success Specialist (Fully Remote)

Client Success Specialist

About the Company:

Our esteemed client is a distinguished digital marketing agency headquartered in the USA, renowned for its tailored approach to client services. With a focus on precision and effectiveness, they cater to a select clientele seeking unparalleled digital marketing solutions.

About the Role:

As a Client Success Specialist, you will assume a pivotal role in fostering strong client relationships and facilitating seamless communication between our esteemed clients, internal teams, and external partners. Your adept interpersonal skills and astute attention to detail will be instrumental in ensuring client satisfaction and project success.

Key Responsibilities:

- Act as the primary point of contact for clients, addressing inquiries and providing support via phone, email, chat, and other communication channels.
- Conduct client interactions through various mediums, including written correspondence and video calls, maintaining a professional demeanor at all times.
- Perform thorough quality assurance checks on deliverables such as websites, emails, and other client-related materials.
- Facilitate weekly/monthly reporting calls with clients, elucidating the impact of our services on their business objectives.
- Oversee the onboarding process for multiple clients weekly, guiding them through integration into our systems.
- Cultivate an in-depth understanding of the company's products and services, effectively educating clients on features, usage, and troubleshooting procedures.
- Document and maintain detailed records of client interactions and resolutions in the company's CRM system.
- Collaborate closely with cross-functional teams including sales, marketing, and product development to share client insights and contribute to service enhancements.
- Uphold a consistently positive and professional attitude in all client interactions, ensuring adherence to company policies and procedures.

Preferred Qualifications:

- Fluent English proficiency with impeccable communication skills, both verbal and written.
- Minimum 3 years of experience in client success roles, demonstrating a track record of excellence.
- High school diploma or equivalent bachelor's degree; advanced education is a plus.
- Exceptional problem-solving abilities and adept decision-making skills.
- Demonstrated capability in managing challenging client situations with tact and diplomacy.
- Proficiency in multitasking and prioritization within a dynamic, fast-paced environment.
- Familiarity with CRM software and customer support tools is advantageous.
- Prior experience in digital marketing is preferred, showcasing a nuanced understanding of industry trends and practices.

Remote Status: Fully Remote
Global Working Hours: 9:00 am - 4:00 pm CT Holidays: US Local Holidays
Internal Job ID: 0198