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Salary
AED 3500 - AED 5000 per month
Job Type
Full-Time
Job Description
Overview of the role:
The primary purpose of this role is to efficiently manage the customer service desk, handling customer issues, queries, and problems in a professional and courteous manner to achieve service standards and enhance the visitor experience at the mall.
What you will do:
Customer Service:
- Provide high standards of customer service to visitors, considering cultural sensitivities and varying expectations.
Site Knowledge:
- Develop an in-depth understanding of the retail center to assist with any customer queries.
Mall Collaterals:
- Maintain an adequate stock of mall collaterals.
Resolution of Problem:
- Proactively resolve customer complaints/issues within the delegated level of authority.
Coordination:
- Coordinate with other departments within the mall regarding relevant issues.
Management Support:
- Provide support to inter-departments at Festival Centre to offer management front-line data for understanding public opinion, gauging visitor experience, or making business and marketing decisions.
Emergency Aid:
- Provide basic-level first aid services and emergency assistance to customers.
Job Context:
- Provide a high level of customer service experience in a professional and efficient manner, reflecting the company’s reputation in the shopping center industry. Serve as a point of contact for Festival Centre to respond and assist with all customer queries in a friendly and efficient manner.
Required skills to be successful:
Job-Specific Skills:
- Customer relations support
- Willingness to work on weekends, official holidays, and outside official working hours
Behavioural Competencies:
- Friendly, approachable, honest, and trustworthy.
- Flexible and efficient.
- Proactive, punctual, and reliable.
- Positive, cheerful mentality with an open-to-work attitude.
What equips you for the role:
Minimum Qualifications and Knowledge:
- Graduation in any degree.
- Fluent in English, preferably in Arabic or any other language would be an advantage.
Minimum Experience:
- 3-5 years of relevant customer service experience in a shopping center or hospitality background, with a preference for front-desk experience.
Job Openings at Galfar
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Posted
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