Associate Customer Success specialist - French

Job Title: Associate Customer Success Specialist - French

Job Description:

The Associate Customer Success Specialist supports an existing customer base with a low to moderate level of complexity to cultivate and build strong customer relationships over the customer lifecycle, ensuring customer satisfaction and engagement. The role involves developing a moderate level of product or service knowledge to support low to moderate customer questions and concerns. The focus is primarily on maintaining positive customer relations, with an emphasis on resolving low to moderate objections or transactions. The role also involves collaborating with Global Sales Delivery teams to meet customer expectations and capturing the voice of the customer for the assigned client.

Essential Functions - Duties and Responsibilities:
- Manage a high volume of customer contacts through phone and email daily.
- Utilize contact search and productivity tools to verify accurate contact information.
- Conduct health checks at agreed-upon intervals to assess product satisfaction and value attainment.
- Develop a good level of product knowledge to address customer inquiries and objections effectively.
- Document and track qualitative feedback and quantifiable measurements through surveys, phone calls, and emails using computer systems.
- Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment (Voice of the Customer).
- Initiate steps through appropriate communication channels to address customer concerns and roadblocks.
- Ensure a high level of professionalism during all interactions with customers and prospects.
- Collaborate with cross-functional teams and management to drive a superior customer experience.
- Follow established procedures and guidance from more senior staff.
- Other duties as assigned and necessary.

Qualifications:

Required Qualifications:
- Effective communication skills in a fast-paced environment.
- Aptitude to learn new technology.
- Solid knowledge of Microsoft Office programs.
- Ability to follow instructions, call scripts, and adhere to defined processes.
- Excellent communication skills (verbal and written).

Preferred Qualifications:
- Bachelor’s degree/diploma preferred.
- Prior experience working in customer service preferred.
- Prior experience in a high-volume calling environment preferred.

Location:
EGY Cairo Egypt-Smart Village Building B2110

Language Requirements:
French

Time Type:
Full time