At Al Tayer Group, we pride ourselves on our portfolio of unmatched brands and our presence across the Middle East. Established in 1979, we have spent more than 40 years creating our business, which is built on passion, trust and relationships.Our portfolio extends across a number of interests and industries, including automotive, retail, hospitality, real estate, contracting and fitting, travel, engineering, and medical facilities, to name but a few. Ever-expanding, ever-diversifying, we have grown to become one of the most respected, successful&nbsp;and dynamic companies in the Middle East.

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Job Title: Wait StaffJob Purpose:Deliver exemplary customer service by attending to customer tables with professionalism and efficiency, aiming to maximize sales and ensure customer satisfaction.Key Responsibilities:1. Provide positive and professional service to all guests, exceeding their expectations.2. Take and process customer orders accurately and promptly.3. Follow brand guidelines regarding the sequence of service standards.4. Anticipate and meet customer needs, maintaining attentiveness without being intrusive.5. Possess thorough knowledge of menu items to effectively describe and recommend products.6. Ensure adherence to food quality and consistency according to Brand and Company standards.7. Manage table setup and closure efficiently, minimizing delays between turnovers.8. Uphold cleanliness and hygiene standards at all times.9. Work within operational standards to maintain compliance with Company and Municipality guidelines.10. Complete administrative tasks accurately and promptly, including customer database management.11. Handle cash transactions and reconcile receipts with sales figures.12. Perform additional tasks as directed by management.Key Performance Indicators (KPIs):1. Cost control and waste reduction measures.2. Adherence to work standards, including hygiene, cleanliness, and discipline.3. Timely completion of assigned work and achievement of targets.4. Customer satisfaction and feedback, both internal and external.Education and Experience:- Certification in Food and Beverage/Catering preferred.- Minimum of 2 years of relevant experience in the catering industry.Functional Skills:- Proficiency in English (verbal, reading, and writing).- Passion for and understanding of the hospitality industry.

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Job Title: Customer Care RepresentativeJob Purpose:Efficiently manage reception duties, including attending to guests and telephone calls with professionalism that aligns with the corporate image of the Group. Additionally, provide essential administrative support as required by the Showroom Manager.Roles and Responsibilities:1. Handle telephone calls efficiently and courteously, offering necessary information and directing calls to appropriate personnel within the office.2. Maintain cleanliness and hygiene standards in the reception area to uphold the corporate image.3. Ensure all equipment and furniture are consistently in proper working condition and well-maintained.4. Assist the Sales team in generating Management Information System (MIS) reports according to business requirements.Education/Experience:- High School Certificate- Proficiency in computer software such as MS Office.- Strong communication skills in both Arabic and English.- Completion of a telephone handling skills course is advantageous.- Exposure to a multicultural environment.

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