Febno Technologies is one of the leading IT companies that help customers to meet their business goals. Our customer-focused IT services offer innovative and efficient solutions to grow businesses in the fast-moving digital era. Our motto of exceeding customer expectations by delivering cost-effective solutions enhances productivity and made us one of the most reliable technology partners. We offer Odoo ERP solutions, Cloud Solutions, Enterprise and Mobility Solutions, IT Infrastructure Services, Web and Marketing Services, and Edu solutions to the customers. Our innovative solutions modernize your business and deliver success.

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Position Title: Marketing Executive Employment Type: Full Time Job Location: Abu Dhabi, UAE About the Client: A well-established provider of flexible workspace solutions in the region. Job Description: As a Marketing Executive, you will play a pivotal role in managing creative marketing initiatives and working closely with the marketing and sales teams, as well as other key stakeholders. Your responsibilities will include: Developing a marketing strategy, vision, and concepts, providing hands-on guidance to both internal and external teams. Generating innovative and effective digital communications, interface design, and interaction design ideas. Mentoring and training more junior designers to create usable ideas that streamline solutions across existing and emerging platforms, setting design standards for the team and department. Managing the design and production of all marketing assets meant for online and offline communications channels, including web banners, social media posts, email marketing layouts, print ads, brochures, presentations, and more. Qualifications: Open to Arabic and European nationals Age between 28 to 44 years old Bachelor’s degree in Business Marketing or other related fields Minimum 4 years of experience related to retail marketing (fashion, beauty, luxury brands) Experience in digital marketing Experience in the creative/design industry with a strong portfolio rooted in digital visual designs using professional tools (Adobe Photoshop, Illustrator, XD, InDesign, and other graphic design software) Candidates who can join immediately will be prioritized. If you are a dynamic and experienced marketing professional with a passion for innovation and creativity, we encourage you to apply for this exciting opportunity. Join our team in Abu Dhabi and be part of a growing company in the flexible workspace solutions industry.

Marketing Executive

Responsibilities: - Resolve customer complaints via phone, email, and social media. - Attract potential customers by answering product and service questions. - Maintain customer records by updating account information. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Prepare product or service reports by collecting and analyzing customer information. - Close out or open call records. - Handle changes in policies or renewals. - Handling tech problems related to our products and services. Skills: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Retention Skills, Follow-up Skills, Tech Skills.

Customer Service Representative

Job Title: Customer Service/Technical Support - Dutch The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding the client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) - Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures - Maintain basic knowledge of client products and/or services - Prepare complete and accurate work including appropriately notating accounts as required - Participate in activities designed to improve customer satisfaction and business performance - Offer additional products and/or services - Track, document, and retrieve information in the call tracking database - Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

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