Customer Service Representative

Responsibilities:
- Resolve customer complaints via phone, email, and social media.
- Attract potential customers by answering product and service questions.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Prepare product or service reports by collecting and analyzing customer information.
- Close out or open call records.
- Handle changes in policies or renewals.
- Handling tech problems related to our products and services.

Skills:
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information, Multi-tasking, Retention Skills, Follow-up Skills, Tech Skills.