Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

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Job Opportunity: ATM Operations Officer GSC's Why join us? If you’re seeking a career with diverse opportunities for development, consider joining HSBC. Discover the value you can bring and how your future can flourish with potential. HSBC offers a supportive and inclusive environment where everyone has the chance to achieve their full potential. The Opportunity: WPB Operation - GSC Cairo is looking for an Assistant Department Manager to lead an approved number of Full Time Employees (FTE) within their designated department, supporting all product lines, partners, and initiatives. The role involves managing the daily operations of a contact and/or processing center, ensuring that customers receive quality service through all channels of customer contact. Key Responsibilities: - Perform daily reconciliation of ATMs cash dispensed and debit card transaction settlement. - Forecast and place cash orders for ATMs serviced by the third-party vendor. - Process and balance daily ATMs cash flow reports, aiming to minimize bank loss exposure. - Perform entries to the general ledger. - Order, print, and mail rush cards to clients. - Provide extensive support to branches with ATM debit cards/cash issues. - Perform maintenance on existing card records. - Daily review and work on various debit card reports. - Requesting the needed cash from the vault. - Reviewing the cash-out and verifying the accurate cash forecast. - Allocating tasks among team members. Requirements: - High speed and accuracy of complex processing, checking, and approving to meet stringent cut-off times and minimize financial loss to the bank. - Ensure error-free processing. Coach and provide feedback accordingly. - Understanding critical documentation and interpreting information and risk involved. Share knowledge with the team. - Ability to multi-task in a fast-paced processing environment and supervise the team simultaneously. - Effective and speedy prompt problem-solving skills. - Providing quality service to internal customers. - Discrepancies. Additional Skills: - WPB experience is a must. - Ability to speak and understand English fluently, write business letters and reports, and have good conversational skills. - Ability to learn quickly and transfer knowledge appropriately. - Ability to understand and interpret numeric data. - Minimum basic computer knowledge. - Ability to build rapport with and relate to a wide range of people. - Ability to maintain focus while working with voluminous data. - Ability to multitask. - Strong communication and presentation skills. - WFM knowledge is required. - Awareness of HSBC risk management framework. You'll achieve more at HSBC HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We pride ourselves on providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of their gender, genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

ATM Operations Officer GSC's

Job Opportunity: UKCS Agent GSC’s Why Join Us? If you're seeking a career with a real impact, HSBC is the place where you'll be valued. As one of the largest banking and financial services organizations globally, HSBC operates in 64 countries and territories, aiming to be where growth happens, enabling businesses to thrive, economies to prosper, and people to fulfill their hopes and ambitions. Principal Responsibilities: Impact on the Business: - Answer or make phone calls from HSBC customers in a polite and friendly manner, resolving customer issues at first contact where possible. - Deliver on promises in line with customer expectations. - Offer value-added products and services based on customer needs analysis. Customers / Stakeholders: - Provide excellent customer service through basic inbound customer calls. - Generate customer loyalty through a strong understanding of key products and services. - Own and resolve issues, understanding when and how to escalate. Leadership &amp; Teamwork: - Act as a role model for HSBC Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers. - Value diversity among the team. Operational Effectiveness &amp; Control: - Maintain knowledge of Group compliance, Operational Risk, and SOX (Sarbanes-Oxley Requirements) for RBWM Centres. - Adhere to HSBC internal control standards. - Be aware of all elements of Operational Risk associated with the role in compliance with SOX for contact centres. Requirements: - University graduate in any discipline. - Cairo resident. - Proficient in languages required by the process. - Open to working flexible shifting schedules. - Customer-centric with the ability to thrive in a team environment, seeking feedback and open to development. - Takes pride in delivering in line with customer and service expectations. - Proficient with personal computers and basic software packages. - Excellent communication skills, polite, and friendly. - Displays patience and empathy. You'll Achieve More at HSBC: HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We pride ourselves on providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of gender, genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. All applications are considered based on merit and suitability to the role. Issued By HSBC Electronic Data Processing (Egypt) Private LTD

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