UKCC Agent GSC's

Job Opportunity: UKCS Agent GSC’s

Why Join Us?
If you're seeking a career with a real impact, HSBC is the place where you'll be valued. As one of the largest banking and financial services organizations globally, HSBC operates in 64 countries and territories, aiming to be where growth happens, enabling businesses to thrive, economies to prosper, and people to fulfill their hopes and ambitions.

Principal Responsibilities:
Impact on the Business:
- Answer or make phone calls from HSBC customers in a polite and friendly manner, resolving customer issues at first contact where possible.
- Deliver on promises in line with customer expectations.
- Offer value-added products and services based on customer needs analysis.

Customers / Stakeholders:
- Provide excellent customer service through basic inbound customer calls.
- Generate customer loyalty through a strong understanding of key products and services.
- Own and resolve issues, understanding when and how to escalate.

Leadership & Teamwork:
- Act as a role model for HSBC Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers.
- Value diversity among the team.

Operational Effectiveness & Control:
- Maintain knowledge of Group compliance, Operational Risk, and SOX (Sarbanes-Oxley Requirements) for RBWM Centres.
- Adhere to HSBC internal control standards.
- Be aware of all elements of Operational Risk associated with the role in compliance with SOX for contact centres.

Requirements:
- University graduate in any discipline.
- Cairo resident.
- Proficient in languages required by the process.
- Open to working flexible shifting schedules.
- Customer-centric with the ability to thrive in a team environment, seeking feedback and open to development.
- Takes pride in delivering in line with customer and service expectations.
- Proficient with personal computers and basic software packages.
- Excellent communication skills, polite, and friendly.
- Displays patience and empathy.

You'll Achieve More at HSBC:
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected, and opinions count. We pride ourselves on providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of gender, genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. All applications are considered based on merit and suitability to the role.

Issued By HSBC Electronic Data Processing (Egypt) Private LTD