TexAu is a lead generation and sales automation platform to scale businesses faster. Run automation, collect your leads, enrich your list and reach out, all at one place.

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Job Title: Product Video Creator About TexAu: TexAu is a leading SaaS company dedicated to elevating customer engagement and business productivity. Our mission is to empower organizations with innovative tools and exceptional support to foster growth and success. Join us as we pioneer our industry with cutting-edge solutions. Job Description: We're in search of a talented Product Video Creator to join our marketing team. Your main responsibility will be to produce compelling video content showcasing our SaaS product's features, benefits, and value propositions. This content will educate and captivate potential and existing customers. This role will be remote until our office opens, and all necessary camera equipment and accessories will be provided. - Has a British or American Accent: Your clear and compelling voice will guide our audience through product features and benefits. - Presents Well on Camera: Demonstrates charisma and confidence on camera, engaging viewers and building trust. - Is Experienced in Video Creation: Proven ability to produce high-quality product demos, tutorials, and promotional content. - Is Creative: Offers innovative ideas for visually showcasing our product. - Has Strong Communication Skills: Simplifies complex product features in a captivating, relatable manner. - Is Detail-Oriented: Ensures each video aligns with the brand's tone and messaging. Ideal Candidate Attributes: - Minimum 2+ Years of Experience: Creating and presenting product videos in a marketing or product-focused role. - Ability to Work Independently: Efficiently manages projects with minimal supervision while meeting deadlines. - Organized and Collaborative: Contributes effectively to marketing initiatives within a cross-functional team. - Passionate About Technology: Understands SaaS and can quickly grasp new product features to translate them into impactful visual content. Benefits: - Competitive salary package. - Comprehensive health insurance and paid time off. - Opportunities for growth and skill development. - Collaborative and supportive work environment. - Camera Accessories Provided: All necessary camera equipment and accessories to record high-quality videos. Language: - British or American English (Required)

Product Video Creator

Job Title: Technical Support Executive Job Overview: We are in search of a motivated and customer-oriented Technical Support Executive to join our team. This role is pivotal in providing technical assistance and support for our software products, ensuring our customers can utilize our tools effectively. What We're Looking For: - Strong ability to troubleshoot and resolve technical issues related to software and applications. - Experience in providing customer support within a tech environment, particularly with Software as a Service (SaaS) products. - Proficiency in using help desk software and Customer Relationship Management (CRM) systems like Intercom. - Excellent communication skills to convey complex concepts clearly and concisely. - A passion for technology and a genuine desire to assist others. - Ability to thrive in a dynamic team environment. Ideal Candidate Profile: - Proven experience in a technical support role, preferably within a SaaS company. - Familiarity with common software troubleshooting practices. - Knowledge of customer service principles and practices. - Excellent problem-solving skills. - Strong organizational and multitasking abilities. - Patient and professional demeanor. Responsibilities: - Provide timely and accurate customer support via email, phone, or live chat. - Troubleshoot and resolve issues related to our products and services. - Assist customers in setting up and configuring software to meet their needs. - Maintain a thorough understanding of our product offerings to provide effective solutions. - Document customer interactions and solutions effectively. - Collaborate with the technical team to enhance product functionality based on customer feedback. Benefits: - Competitive salary and comprehensive benefits package. - Opportunities for career advancement in a supportive and dynamic environment. - Training and development opportunities to enhance your skills. - Flexible work hours and remote work options. - Generous PTO and sick leave policy. About Us: We are dedicated to simplifying complex sales processes through our innovative software solutions. Our mission is to empower users by delivering top-tier customer support and ensuring they achieve their business objectives with our products. We foster a culture of respect, teamwork, and continuous improvement. Experience: - Product-based Customer Support: 2 years (Required) Language: - English (Required)

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