Technical Support Executive Dubai Job

Job Title: Technical Support Executive

Job Overview:

We are in search of a motivated and customer-oriented Technical Support Executive to join our team. This role is pivotal in providing technical assistance and support for our software products, ensuring our customers can utilize our tools effectively.

What We're Looking For:

- Strong ability to troubleshoot and resolve technical issues related to software and applications.
- Experience in providing customer support within a tech environment, particularly with Software as a Service (SaaS) products.
- Proficiency in using help desk software and Customer Relationship Management (CRM) systems like Intercom.
- Excellent communication skills to convey complex concepts clearly and concisely.
- A passion for technology and a genuine desire to assist others.
- Ability to thrive in a dynamic team environment.

Ideal Candidate Profile:

- Proven experience in a technical support role, preferably within a SaaS company.
- Familiarity with common software troubleshooting practices.
- Knowledge of customer service principles and practices.
- Excellent problem-solving skills.
- Strong organizational and multitasking abilities.
- Patient and professional demeanor.

Responsibilities:

- Provide timely and accurate customer support via email, phone, or live chat.
- Troubleshoot and resolve issues related to our products and services.
- Assist customers in setting up and configuring software to meet their needs.
- Maintain a thorough understanding of our product offerings to provide effective solutions.
- Document customer interactions and solutions effectively.
- Collaborate with the technical team to enhance product functionality based on customer feedback.

Benefits:

- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement in a supportive and dynamic environment.
- Training and development opportunities to enhance your skills.
- Flexible work hours and remote work options.
- Generous PTO and sick leave policy.

About Us:

We are dedicated to simplifying complex sales processes through our innovative software solutions. Our mission is to empower users by delivering top-tier customer support and ensuring they achieve their business objectives with our products. We foster a culture of respect, teamwork, and continuous improvement.

Experience:

- Product-based Customer Support: 2 years (Required)

Language:

- English (Required)