Customer Service Supervisor

Job Opportunity: OPD Reception Services Manager

Job Description:

As the OPD Reception Services Manager at Lothan's Hospital, you will be a key player in ensuring a seamless and exceptional patient experience. Your responsibilities include:

- Leading and overseeing OPD reception services, streamlining patient registration, insurance validation, and financial clearance with precision.
- Infusing empathy into customer interactions to enhance the overall patient experience.
- Implementing best practices to optimize workflows, establishing a benchmark of operational excellence from the initial touchpoint of care.
- Guiding the team to exceed targets, fostering collaboration, and mentoring growth.
- Prioritizing patient-cantered compassionate care and empathetic communication.
- Addressing complex issues with data-driven solutions for continuous improvement.
- Skilfully managing disputes with professionalism, ensuring positive outcomes.
- Proficiently using software and databases, staying adaptable in a dynamic environment.
- Approaching challenges optimistically, displaying integrity and professionalism.
- Maintaining regulatory compliance and a high level of professionalism in a dynamic healthcare setting.
- Skilled in preparing documents with precision and attention to detail, ensuring clear, organized, and visually appealing content.
- Providing constructive feedback and coaching to team members to enhance their skills and performance.

Skills:

- Language Skills: Expertise in written and spoken Arabic and English.
- Leadership & Team Management: Guide the team to exceed targets, foster collaboration, and mentor growth.
- Patient-Centric Approach: Prioritize patient-cantered compassionate care and empathetic communication.
- Analytical Decision-Making & Problem Solving: Address complex issues with data-driven solutions for continuous improvement.
- Conflict Resolution & Diplomacy: Skilfully manage disputes with professionalism, ensuring positive outcomes.
- Adaptive Tech Skills: Proficiently use software and databases, staying adaptable in a dynamic environment.
- Positive Attitude & Professionalism: Approach challenges optimistically, displaying integrity and professionalism.
- Flexibility & Adaptability: Maintain regulatory compliance and a high level of professionalism in a dynamic healthcare setting.
- Reporting and Documentation: Skilled in preparing documents with precision and attention to detail. Capable of organizing, formatting, and presenting content effectively.

How to Apply:
If you are a dynamic leader with a passion for optimizing patient experiences in a healthcare setting, we invite you to apply for this exciting opportunity.