Call Center

Job Opportunity: Call Center Agent (Medical)

Job Description:

As a Call Center Agent (Medical), you will play a crucial role in providing accurate and relevant medical advice to customers. Your responsibilities include:

- Handling incoming calls from customers, addressing inquiries, and providing medical advice.
- Referring callers to appropriate medical professionals if necessary.
- Maintaining up-to-date knowledge of medications and medical conditions.
- Conducting follow-up calls with customers as required.
- Receiving and handling customer orders through phone calls.
- Entering customer information into the system.
- Performing online payment tasks.
- Receiving, handling, tracking, and closing customer inquiries.
- Managing customer complaints and feedback through various communication channels, escalating when necessary.
- Handling insurance-related tasks, including receiving claims, proceeding with approvals, and forwarding them to pharmacists.
- Conducting medical consultancy and responding to customer inquiries.

Skills:

- Education: Bachelor's Degree in a relevant field.
- Experience: Medical Call Center experience is a plus.
- Language: Bilingual.

If you are a dedicated professional with a background in medical call center services and possess excellent communication skills, we invite you to apply for this rewarding opportunity.


We are an equal opportunity employer, and we encourage candidates from diverse backgrounds to apply.

About Us :
Canadian Medical Center is one of the best healthcare providers in GCC .

luxurious and polyvalent environment fitted with cutting-edge technology in healthcare services .

Only Expert people are here to serve you ...