Front Desk Receptionist

Job Description

Job Title: Front Desk Receptionist

**Company Overview:**
Four Seasons Hotels and Resorts has consistently been recognized as one of FORTUNE Magazine's 100 Best Companies to Work for since 1998. Guided by the Golden Rule philosophy espoused by our Founder and Chairman, Isadore Sharp, we prioritize treating our employees with the same level of care and respect that we extend to our guests. Join our team, built on mutual respect, collaboration, and a commitment to excellence in service.

Hotel Overview:
Located at the heart of Doha's waterfront landmark, the Four Seasons Hotel Doha offers unparalleled luxury and hospitality. With breathtaking views of the Arabian Gulf, a private beach, and meticulously designed accommodations, our hotel sets the standard for elegance and comfort in the region.

Role Overview:
As a Front Desk Agent at Four Seasons Hotel Doha, you will play a pivotal role in delivering exceptional guest experiences. Reporting to the Front Desk Manager, you will serve as the face of our hotel, ensuring a warm welcome and fond farewell for every guest. This highly visible position requires a dedication to upholding the reputation and standards of Four Seasons.

Key Responsibilities:

- Coordinate with various departments to ensure the highest level of guest satisfaction.
- Personally greet arriving and departing guests with genuine hospitality and recognition.
- Serve as a point of contact for in-house guests and local customers, providing assistance and accurate information.
- Maintain a high visibility in the lobby and front desk area, proactively assisting guests.
- Resolve guest concerns and complaints promptly, ensuring complete satisfaction and protecting the hotel's reputation.
- Keep management informed of guest and staff-related incidents and represent senior management in their absence.
- Screen next day movements for special instructions and communicate pending follow-up actions to the next shift.
- Assist with duties in the absence of or during heavy volume in any Rooms Division area.
- Collaborate with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.
- Adhere to Four Seasons Hotel's standards, policies, and procedures at all times.

Preferred Qualifications and Skills:

- Degree in hotel and restaurant management preferred.
- 2-4 years of experience as a Guest Relations Agent.
- Excellent command of English; Arabic proficiency is an advantage.

Our Offering:

- Opportunities for career advancement with global potential.
- A diverse and inclusive culture, representing 50 different nationalities.
- High-quality living accommodations in well-resourced apartments.
- Comprehensive Training and Development opportunities.
- Employee Recognition Programs.
- Complimentary nights at Four Seasons Hotels Worldwide.
- Paid annual home leave tickets.

Join our team at Four Seasons Hotel Doha and embark on a rewarding journey towards professional growth and excellence in hospitality.