Customer Service Representative

Job Title: Customer Service Representative

Job Description:

- Understand the demand of consumers to provide timely service and solutions.
- Utilize available resources to offer precise information in a clear and concise manner.
- Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
- Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.
- Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.
- Understand client requirements to identify and resolve any shortcomings or flaws in a product.

Skills:

- Previous association with a company in the role of a customer service executive or representative.
- Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features.
- Strong phone handling skills and active listening.
- Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
- Ability to multi-task, prioritize, and manage time effectively.
- Proficient in operating the latest versions of appropriate CRM software and Office Suite.