Alliance Recruitment Agency is one of the leading global recruitment, staffing, and executive search companies. We operate through a network of worldwide teams, with specialists in recruitment for different industries. Our recruitment agency is everywhere you need us, with teams on four continents.

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Job Title: Customer Service Representative Job Description: - Understand the demand of consumers to provide timely service and solutions. - Utilize available resources to offer precise information in a clear and concise manner. - Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution. - Maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details. - Stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management. - Understand client requirements to identify and resolve any shortcomings or flaws in a product. Skills: - Previous association with a company in the role of a customer service executive or representative. - Knowledge of online tools and platforms that enhance customer experience by leveraging appropriate features. - Strong phone handling skills and active listening. - Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels. - Ability to multi-task, prioritize, and manage time effectively. - Proficient in operating the latest versions of appropriate CRM software and Office Suite.

Customer Service Representative

Job Title: Fuel Pump Injector Repair Technician Qualifications: - Graduate with 3 to 5 years of experience in the Automotive/Construction Industry. - Experience in repairing fuel pump injectors or as a diesel mechanic. Desired Skills: - Proficient in dismantling and assembling Fuel Injection Pumps (FIP) and Injectors of different brands. - Testing FIP and Injectors based on job orders and customer complaints. - Providing reports/lists of defective parts after testing or inspection. - Carrying out repairs of FIP/Injectors with required parts following standard repair procedures. - Coordinating with Service Advisor or Workshop Supervisor for repair estimates. - Calibrating FIP and injectors as per manufacturer's specifications. - Assuming full responsibility for assigned work and ensuring job quality. - Filling out job done reports once the job is completed and items are ready for release. - Supporting/assisting the workshop technical team whenever necessary. Responsibilities: The candidate is expected to have hands-on experience in repairing fuel pump injectors or working as a diesel mechanic. Key responsibilities include dismantling and assembling FIP and Injectors, testing them as per job orders, providing reports on defective parts, carrying out repairs, coordinating with supervisors for estimates, calibrating according to specifications, and ensuring overall job quality. Additionally, the candidate will be responsible for completing job reports and supporting the workshop technical team when needed. Experience Requirements: At least 3 to 5 years of experience in the Automotive/Construction Industry, specifically in repairing fuel pump injectors or as a diesel mechanic.

FIP Technician

Job Title: Sales Executive (PPE Industry) Experience Required: 1 - 4 Years Education: Bachelor of Business Administration (Management) Nationality: Any GCC National Job Summary: We are seeking motivated and presentable Sales Executives with experience in the Personal Protective Equipment (PPE) industry, preferably within the GCC. The ideal candidate should possess excellent communication skills, have the ability to engage in professional sales conversations, and be comfortable with outdoor sales activities. Key Responsibilities: - Outdoor Sales Activities: - Conduct outdoor sales activities to identify and secure new business opportunities within the PPE sector. - Client Relationship Management: - Build and maintain strong relationships with clients in the PPE industry. - Product Promotion: - Promote and sell PPE products effectively, meeting or exceeding sales targets. - Reporting and Documentation: - Utilize MS Office tools to prepare reports, presentations, and proposals. - Customer Communication: - Engage in professional email communication and manage customer inquiries promptly. - Sales Strategy Development: - Provide resourceful sales strategies that adapt to market trends and customer needs. - Social Media Utilization: - Leverage social media for networking and sales promotion (an added advantage). - Collaboration: - Collaborate with internal teams to ensure timely delivery and client satisfaction. - Market Awareness: - Maintain awareness of market competitors and effectively position the company’s products. Qualifications: - Education: - Graduate degree; UAE education is an added advantage. - Experience: - Minimum of 2-3 years of sales experience, preferably in the PPE industry. - Prior experience within the GCC, especially in the UAE, is highly preferred. - Experience with competitors in the safety industry is an added advantage. - Skills: - Fluent in English, both written and verbal. - Proficient in basic MS Office tools (Word, Excel, PowerPoint). - Knowledge of Tally ERP software is a plus. - Strong emailing capabilities with clear communication skills in sales conversations. - Active on social media with influence in relevant networks (an added advantage). - Personal Attributes: - Presentable, with strong interpersonal and communication skills. - Age: 25-35 years. - Resourceful and capable of working independently. Requirements: - Valid UAE Driving License. - Willingness to work in outdoor sales. - Knowledge of the PPE market and competitors.

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