We are a leading international service provider to the energy industry, with a diverse client portfolio including many of the world’s leading energy companies. Petrofac designs, builds, manages and maintains oil, gas, refining, petrochemicals and renewable energy infrastructure. Our purpose is to enable our clients to meet the world’s evolving energy needs. Our core markets are in the Middle East and North Africa (MENA) region and the UK North Sea, where we have built a long and successful track record of safe, reliable and innovative execution, underpinned by a cost effective and local delivery model with a strong focus on in-country value. We operate in several other significant markets, including India, South East Asia and the United States. We have 8,200 employees based across more than 30 offices globally. Petrofac is quoted on the London Stock Exchange (symbol: PFC). To find out more, visit <a target="_blank" rel="noopener noreferrer nofollow" href="http://www.petrofac.com/">www.petrofac.com</a>

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Job Description: Customer Service Representative Overview: Join our dynamic team as a Customer Service Representative and become the face of our company. We are seeking a problem-solving enthusiast with a passion for finance and excellent communication skills to deliver exceptional support to our diverse clientele. Roles &amp; Responsibilities: - Provide prompt and professional customer support via phone, email, and live chat. - Assist clients in navigating our trading platforms, addressing technical issues, and ensuring a seamless user experience. - Guide clients through account setup, verification processes, and compliance requirements. - Address and resolve inquiries related to trading, market conditions, and account discrepancies. - Stay informed about market trends and economic events to provide clients with relevant and timely information. - Collaborate with internal teams to ensure seamless service delivery and efficient issue resolution. - Collect and report client feedback to contribute to continuous improvement initiatives. Skills: - Bachelor's degree in Finance, Business, or a related field. - Strong understanding of forex markets, trading platforms, and financial instruments. - Excellent communication and interpersonal skills. - Problem-solving ability with a customer-centric approach. - Familiarity with regulatory requirements in the financial industry. Qualifications: - Previous experience in a customer service role within the financial industry is a plus. - Knowledge of trading and financial markets. - Detail-oriented with strong organizational skills.

Customer Service Representative

Job Description: Customer Service Executive Responsibilities: - Receive and respond promptly to customer inquiries regarding shipments, delivery status, and related matters. - Resolve customer complaints and issues in a timely and satisfactory manner, ensuring customer satisfaction. - Coordinate seamlessly with internal Sales teams and external partners to facilitate smooth operations and ensure on-time delivery. - Track and monitor shipments, taking proactive measures to ensure timely deliveries to customers. - Prepare and maintain accurate documentation related to customer orders, shipments, and deliveries. - Provide proactive updates to customers on any delays or changes in delivery schedules. - Identify opportunities for process improvement and provide constructive feedback to management. - Maintain strong relationships with customers, delivering personalized and attentive service. - Ensure compliance with company policies, procedures, and industry regulations. - Collaborate effectively with cross-functional teams to meet customer needs and exceed expectations. Skills: Preferred Candidate: - Minimum 3 years of experience in customer service, specifically in the shipping or logistics industry. - Excellent communication and interpersonal skills. - Strong problem-solving and conflict resolution abilities. - Attention to detail and ability to multitask in a fast-paced environment. - Proficient in using customer service software and Microsoft Office Suite. - Knowledge of shipping and logistics processes and terminology. - Ability to work independently and collaboratively in a team. - Strong organizational and time management skills. - Adaptability to changing customer needs and priorities. - Fluency in English; knowledge of additional languages is a plus.

Customer Service Executive

Job Title: Project Engineering Manager About Petrofac: Petrofac is a leading international service provider to the energy industry, offering a range of services, including designing, building, managing, and maintaining infrastructure. With a diverse client portfolio that includes many of the world's leading energy companies, Petrofac is actively involved in the global transition to alternative energy sources. Key Responsibilities: 1. Participate in the planning and scheduling of the engineering scope for the project. 2. Provide inputs for the project technical document register and procurement register. 3. Ensure that the Engineering team lead engineers address the project’s manpower requirements. 4. Monitor engineering progress, address shortfalls, and develop recovery plans when required. 5. Ensure that engineering deliverables meet project requirements and follow project-specific procedures. 6. Participate in project engineering reviews and assist in resolving issues arising from them. 7. Perform checks to ensure that procurement specifications align with project specifications. 8. Coordinate with the procurement team on the requisitioning process and bid evaluations. 9. Participate in pre-order bid meetings with vendors and attend kick-off meetings after order award. 10. Provide assistance in strategic procurement planning. 11. Attend project review meetings and ensure associated reports are compiled and distributed. 12. Address interface items between disciplines and seek management advice where required. 13. Identify potential areas of variation during engineering and communicate them to the project management team. 14. Provide inputs to discipline supervisors on areas of attention required during proposal estimating. 15. Assist project team lead engineers in their interactions with client counterparts during project execution. Essential Qualifications &amp; Skills: Core Competencies: - Excellent coordination and monitoring supervisory skills. - Attention to detail. - Ability to work under pressure. - Achievement orientation. - Crisis responsiveness. - Quality consciousness. - Flexibility. Character Competencies: - Knowledge of standard international specifications and codes. - Knowledge of Project Management Software. - Knowledge of detailed engineering projects. - Thorough knowledge of safety and quality procedures.

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