![Petrofac.png](/_next/image?url=%2Fimages%2Flogo-cir.png&w=640&q=75)
Salary
AED 5000 - AED 6500 per month
Job Type
Full-Time
Job Description
Job Description: Customer Service Representative
Overview:
Join our dynamic team as a Customer Service Representative and become the face of our company. We are seeking a problem-solving enthusiast with a passion for finance and excellent communication skills to deliver exceptional support to our diverse clientele.
Roles & Responsibilities:
- Provide prompt and professional customer support via phone, email, and live chat.
- Assist clients in navigating our trading platforms, addressing technical issues, and ensuring a seamless user experience.
- Guide clients through account setup, verification processes, and compliance requirements.
- Address and resolve inquiries related to trading, market conditions, and account discrepancies.
- Stay informed about market trends and economic events to provide clients with relevant and timely information.
- Collaborate with internal teams to ensure seamless service delivery and efficient issue resolution.
- Collect and report client feedback to contribute to continuous improvement initiatives.
Skills:
- Bachelor's degree in Finance, Business, or a related field.
- Strong understanding of forex markets, trading platforms, and financial instruments.
- Excellent communication and interpersonal skills.
- Problem-solving ability with a customer-centric approach.
- Familiarity with regulatory requirements in the financial industry.
Qualifications:
- Previous experience in a customer service role within the financial industry is a plus.
- Knowledge of trading and financial markets.
- Detail-oriented with strong organizational skills.
Job Openings at Petrofac
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Posted
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Posted
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Posted
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