Situated in the heart of Knightsbridge, one of London’s most exclusive neighborhoods, and towering high over a world- class shopping destination, Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views. Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.

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Job Title: Waitress Key Duties and Responsibilities: - Good English Communication Skills: - Must possess excellent English communication skills to interact effectively with customers and team members. - Customer Service: - Provide outstanding customer service to ensure the highest level of customer satisfaction. - Greeting and Presenting Menus: - Greet customers warmly upon arrival and present menus promptly. - Menu Suggestions: - Make informed menu suggestions based on customer preferences. - Order Management: - Take accurate food and drink orders from customers. - Up-Selling: - Identify opportunities to up-sell additional items and enhance the overall dining experience. - Table Settings: - Arrange table settings to create a welcoming atmosphere. - Table Maintenance: - Keep tables clean and tidy throughout the dining experience. - Quality Control: - Check products for quality before serving to customers. - Check Delivery and Payment: - Deliver checks promptly and collect payments from customers. - Communication: - Cooperate and communicate effectively with serving and kitchen staff. - Compliance: - Adhere to all relevant health department rules and regulations, as well as customer service guidelines. - Provided Amenities: - Take advantage of provided accommodation, transportation, and meals to facilitate your job responsibilities. - Service Charge: - Enjoy additional compensation through a service charge. Qualifications and Requirements: - Proven experience as a Waitress or in a similar customer service role. - Strong communication and interpersonal skills. - Ability to work in a fast-paced environment. - Knowledge of health department rules and regulations. - Customer-focused with a positive attitude. - Good multitasking and organizational abilities.

Waiter / Waitress

Job Description Job Title: Front Desk Ambassador Key duties: 1. Ambassadorship: - Be an ambassador of the Front Office and the hotel, both within and outside the workplace. - Maintain a clean and well-maintained working area. 2. Telephone Etiquette: - Properly use telephone etiquette in accordance with Sofitel standards. 3. Guest Interaction: - Attend to all guests approaching the front desk for check-in/check-out, inquiries, key handling, and related matters. - Offer a warm welcome to all guests, ensuring they enjoy their stay with the finest personal service. - Personally greet and escort guests rather than pointing out directions. 4. Privacy and Complaint Management: - Respect guest privacy and the confidentiality of information. - Manage any guest complaints professionally, resolving issues to ensure guest satisfaction, and record incidents. - Seek supervisor or manager advice in serious cases or when approval is required. 5. Communication and Reporting: - Share daily activity highlights with the supervisor and manager, including internal and external guest opportunities. - Be aware of and report all guest comments or complaints. - Stay informed about VIPs visiting or staying at the hotel. 6. Cashier and Check-Out Procedures: - Conduct proper cashier closing procedures. - Ensure a complete handover between shifts. - Be aware of forged currency and travellers' checks, adhering to financial and audit procedures. 7. Operational Procedures: - Check departure lists and ensure check-out times are respected. - Properly use all equipment and the Fidelio management system, possessing perfect knowledge of setups. - Strictly adhere to room keys and section keys handover procedures. 8. Daily Operations: - Follow daily checklists and update the Front Office logbook daily. - Be aware of all hotel facilities' operating timings and promote internal activities and events.

Guest Service Officer

Job Description: In-Room Dining (IRD) Order Taker Responsibilities: 1. Order Processing: - Receive, process, and accurately input in-room dining orders with attention to detail and a thorough understanding of guest preferences. - Possess extensive knowledge of the in-room dining menu, including ingredients, preparation methods, and potential allergens, to assist guests in making informed choices. 2. Guest Interaction: - Interact with guests professionally and courteously, addressing inquiries, providing menu recommendations, and ensuring a positive and personalized experience. - Recommend additional menu items or specials, enhancing the guest experience and contributing to revenue generation. 3. Coordination and Quality Checks: - Collaborate closely with kitchen and service staff to coordinate the timely and accurate delivery of in-room dining orders. - Monitor the status of orders, providing guests with updates on delivery times and ensuring seamless service. - Conduct thorough quality checks to ensure that all orders meet established standards in presentation and taste. 4. Reporting and Continuous Improvement: - Generate detailed reports on in-room dining order metrics, guest feedback, and other relevant data for continuous improvement and operational analysis. Abilities/Key Competencies/Skills: - Leading Myself: - Positive Orientation - Operational Decision Making - Self-Development &amp; Management - Leading Others: - Developing an Empowered Team - Leading an Engaged and Diverse Team - Communication - Leading the Business: - Advocating Guest Passion - Business Planning and Analysis - Business Improvement and Change Qualifications: - Experience/Certificates/Education: - Previous experience as an Order Taker or in a similar role, preferably within a luxury hotel setting. - Exceptional communication and customer service skills. - Ability to thrive in a fast-paced environment while maintaining a high level of accuracy. - In-depth knowledge of food and beverage operations, including menu items, ingredients, and preparation methods. - Strong organizational skills with acute attention to detail.

In-Room Dining (IRD) Order Taker

Job Description: Guest Relations Supervisor Job Description: General Responsibilities: 1. Act as an ambassador of the hotel both within and outside the workplace. 2. Oversee Guest Relations operations, ensuring adherence to hotel standards and procedures. 3. Provide personalized service to all guests, following hotel standards and procedures. 4. Ensure appropriate stock levels for the smooth operation of Guest Relations and prepare requisitions accordingly. 5. Ensure proper coverage and supervision of the Guest Relations sections at all times. 6. Ensure all guests receive a warm welcome and enjoy their stay with the finest personal service. 7. Respect the privacy and confidentiality of guest information. 8. Act as a representative of the Management when dealing with guest complaints or team difficulties. 9. Manage guest complaints professionally, resolve issues to guest satisfaction, and record them. 10. Personally welcome guests and escort them to their rooms, outlets, or other public areas as requested. 11. Ensure uncompromising levels of cleanliness and maintenance through personal responsibility. 12. Use appropriate materials, equipment, and supplies for the smooth run of Guest Relations operations. 13. Utilize proper telephone etiquette as per Sofitel standards. 14. Spend most of the time in the guest area, socializing with guests, playing a Public Relations role. 15. Respect guest privacy and confidentiality of information. 16. Be fully aware of and report all guest comments or complaints. 17. Be aware of all VIPs visiting or staying in the hotel. 18. Properly use all equipment and Property Management System (PMS). 19. Daily follow checklists and billing procedures. 20. Respect schedules, terms, and deadlines as agreed with Management. 21. Daily read the logbook, sign it, and update activity reports. 22. Update the team with all happenings in the hotel and latest administrative, organizational, operational changes, and news. 23. Conduct a daily line-up briefing with the lobby hostess team to recap tasks and activities. 24. Promote Accor loyalty programs. 25. Maintain an atmosphere of high morale and a happy working relationship among the team. 26. Be entirely flexible and adapt to rotate within different sub-sections of the Front Office Department. 27. Carry out any other reasonable duties as assigned by the Guest Relation Manager.

Guest Relation Supervisor

Job Description: Senior Waiter Position Title: Senior Waiter Employment Type: Full Time Salary: up to 4.5K AED all-inclusive depending on experience and qualifications plus tips Job Location: Dubai, UAE About the Client: One of the best cafes in the UAE that specializes in crafting specialty coffee. Job Description: 1. Team Leadership: - Lead and supervise a team of waitstaff, leveraging UAE-specific hospitality expertise for seamless service delivery and adherence to service standards. 2. Customer Service: - Provide exemplary customer service, drawing upon experience in UAE hospitality settings to cater to diverse clientele professionally and efficiently. 3. Operations Oversight: - Oversee daily operations, including table setup, order taking, and ensuring timely and accurate delivery of food and beverages, maintaining high service standards. 4. Training and Mentorship: - Train and mentor junior staff, utilizing UAE-specific service protocols and cultural nuances to uphold quality standards and enhance the overall dining experience. 5. Collaboration and Improvement: - Collaborate with management to optimize service workflows, contribute to menu improvements, and proactively address guest feedback to elevate the café's reputation and guest satisfaction. Qualifications: - Open to Asian and Arabic nationals. - 40 years old and below. - At least 2 years of experience in the same role, preferably in the same industry (specialty cafe).About Us RTC 1 Employment Services is a Dubai based recruitment firm that is serving clients in multiple industries in the UAE and across the Gulf Region. We offer staffing services for all levels, from skilled personnel up to C-Level. Our recruitment executives are handpicked to work on specific industries. Over time, they have developed knowledge and gained experience, enabling them to become experts in their field. We are skilled in sourcing, headhunting, and matching the right person to the right opportunity and we take pride in the work that we do.

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