![208.png](/_next/image?url=%2Fimages%2Flogo-cir.png&w=640&q=75)
Salary
AED 6500 - AED 7500 per month
Job Type
Full-Time
Job Description
Job Description
Job Title: Front Desk Ambassador
Key duties:
1. Ambassadorship:
- Be an ambassador of the Front Office and the hotel, both within and outside the workplace.
- Maintain a clean and well-maintained working area.
2. Telephone Etiquette:
- Properly use telephone etiquette in accordance with Sofitel standards.
3. Guest Interaction:
- Attend to all guests approaching the front desk for check-in/check-out, inquiries, key handling, and related matters.
- Offer a warm welcome to all guests, ensuring they enjoy their stay with the finest personal service.
- Personally greet and escort guests rather than pointing out directions.
4. Privacy and Complaint Management:
- Respect guest privacy and the confidentiality of information.
- Manage any guest complaints professionally, resolving issues to ensure guest satisfaction, and record incidents.
- Seek supervisor or manager advice in serious cases or when approval is required.
5. Communication and Reporting:
- Share daily activity highlights with the supervisor and manager, including internal and external guest opportunities.
- Be aware of and report all guest comments or complaints.
- Stay informed about VIPs visiting or staying at the hotel.
6. Cashier and Check-Out Procedures:
- Conduct proper cashier closing procedures.
- Ensure a complete handover between shifts.
- Be aware of forged currency and travellers' checks, adhering to financial and audit procedures.
7. Operational Procedures:
- Check departure lists and ensure check-out times are respected.
- Properly use all equipment and the Fidelio management system, possessing perfect knowledge of setups.
- Strictly adhere to room keys and section keys handover procedures.
8. Daily Operations:
- Follow daily checklists and update the Front Office logbook daily.
- Be aware of all hotel facilities' operating timings and promote internal activities and events.
Job Openings at Carlton Tower Hotel
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