Waitress

Life in Movenpick

The Place to Savour Life - Movenpick believes true hospitality is about turning small gestures into heart warming moments. They enable guests to savour the flavour of life, balancing small indulgence with what’s good for them and good for the world.

Hotels:
- Movenpick Hotel & Apartments BUR DUBAI
- Movenpick Hotel Apartments AL MAMZAR DUBAI

Job Description:

Role: Waiter/Waitress

Key Deliverables and Responsibilities:

Planning & Organizing:
- Set up the assigned Food & Beverage outlet timely according to meal settings and opening hours.
- Contribute to meeting/maximizing the monthly revenue budget for the respective outlet.
- Control operational expenses.

Operations:
- Attend regular training sessions on guest care, product knowledge, grooming standards, up-selling, etc.
- Work as per instructions from the immediate Supervisor and duty shifts.
- Communicate directly with guests for menu presentation, recommendations, order handling, and payment.
- Ensure proper appearance and grooming while on duty.
- Handle guest greeting, seating, and maintain a professional/friendly relationship.
- Familiarize with all menus, promotions, and relevant issues concerning the outlet.
- Report cleanliness and maintenance issues to the immediate Supervisor.
- Handle guest complaints as per instructions or consult the immediate Supervisor.
- Complete mise-en-place work according to the whole day service requirements.
- Report equipment failures/problems to the Maintenance Department.
- Participate in training/development schemes recommended by senior management.
- Attend regular departmental briefings and contribute to open communication within the assigned team.
- Observe high standards of personal hygiene.
- Maintain clean and organized side stations at all times.
- Anticipate customers' needs.
- Be flexible in assisting around different areas of the hotel.
- Adhere to Accor policy on Fire, Hygiene, Health, and Safety.
- Carry out other reasonable duties as assigned.
Administration:
- Work with the hostess to ensure the name tag is complete and in proper position.
- Hand over business cards and database to the hostess.
- Ensure all bills are handed over to the cashier.
- Ensure all items are charged accordingly in the micros system.
- Assist the hostess in record-keeping.

Generic Aspects on Hygiene/Personal Safety/Environment/Confidentiality:
- Ensure proper care of all equipment and furniture.
- Be familiar with hotel policies, safety regulations, and the Environment Charter.
- Adhere to Rules & Regulations in the Heartiest Handbook.
- Safeguard confidential records and information.

Our Values:
- Guest Passion
- Sustainable Performance
- Respect
- Spirit of Conquest
- Trust
- Innovation

Qualifications:
- Diploma or Degree in Hotel Management

Additional Information:
- Strong interpersonal and problem-solving abilities
- Fluency in English; additional languages are a plus