Guest Executive Experience(Work from Home)
Renaissance Real Estate Brokers LLCJob Type
Full-Time
Location
, United Arab Emirates
Salary
AED 3000 - AED 6000 per month
Job Description
Job Title: Guest Service Experience Executive (Work from Home)
Objective:
Are you passionate about guest relations? As a Guest Service Experience Executive working from home, you will collaborate with your team to create unforgettable experiences for our guests, ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Assist the Front Office team in preparing for daily arrivals, including room allocation and addressing any special requests from guests.
- Provide a warm welcome to guests and oversee VIP arrivals and departures.
- Maintain an updated record of guest information in the system, handling complaints and concerns promptly.
Pre Check-In:
- Contact guests one day prior to arrival to confirm they have received and understood check-in instructions.
- Reconfirm the time and exact location of the residence.
Check-In:
- Ensure the apartment meets the company's highest standards and perform final touches.
- Greet guests with a smile in a polite and friendly manner.
- Assist with luggage, guide guests to the apartment, and provide extensive information about house rules, community facilities, nearby shops and restaurants, and top things to do.
- Collect the security deposit via POS or cash, finalize check-out time, and wish guests a pleasant stay.
Post Check-In:
- Maintain contact with guests to assist with basic queries and ensure a high level of guest experience.
Check-Out:
- Arrive at the agreed time, inspect the apartment condition, refund the deposit, and ask for suggestions.
- Assist with ordering a taxi if required, help with luggage, and wish guests a pleasant journey home.
General:
- Be prepared to react according to company guidelines or manager's directions in challenging situations, such as last-minute plan changes, technical/maintenance/cleaning issues, flight delays, contractor failures, or guest complaints.
- Communicate with colleagues daily to ensure smooth operations.
Skills and Qualities:
- High tolerance for stress, honesty, and dedication.
- Reliability, multitasking ability, and systematic approach.
- Exceptional self-organization and time management.
- Effective communication and interpersonal skills.
- Professional and presentable appearance.
- Basic handyman skills are a plus.
- Background in hospitality.
Driving License:
- A valid UAE driving license is an absolute must.
Languages:
- Fluent in English.
- Russian speaker preferred.
Work Experience:
- Minimum of 1 year in holiday homes. (Candidates without holiday home experience need not apply.)
Compensation:
- Compensation is subject to interview and experience.
- Includes a fixed salary plus a performance-based monthly bonus.
- Paid late-night check-ins.
- Vehicle, petrol, and telephone compensation.
- Visa and insurance provided.
Benefits:
- Work-from-home position with growth opportunities for young talents.
Skill Required
Jobs In Gulf FAQ
Your Job Search Questions Answered
Online work from home typically involves finding work-from-home jobs that match your skills and expertise. To find suitable positions, you can start by exploring job portals like The Talent Point, freelance platforms, and remote work websites. Create a strong online presence, update your resume, and tailor your applications to each online work-from-home opportunity. It also helps to network with professionals in your industry and showcase your work through online portfolios or LinkedIn profiles.
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To apply for work from home jobs in Dubai, browse through the listings on our platform. When you find a suitable opportunity, carefully read the job description and application instructions. You’ll want to prepare a tailored resume and cover letter highlighting your relevant skills and experience. Make sure you follow the application process outlined by the employer, including submitting your documents online or through email.
Yes, there are part-time work-from-home job opportunities across various industries. These positions offer flexibility for individuals with other commitments or who prefer a reduced work schedule.
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