Established in 1991, Intertec Systems is a leading provider of IT services and solutions, catering to Government, Healthcare, Utilities, Financial Services, Insurance, and Enterprises across the Middle East and India. Founded in the UAE, the company operates from offices in 5 countries, offering flexible delivery models. With a strong focus on customer satisfaction, Intertec stands out as one of the few regional SI’s with deep in-house engineering capabilities. Our services span digital transformation, business applications, managed services, cloud, cybersecurity, asset performance, and more. Intertec also drives innovation with industry-specific products, pioneering advancements in InsureTech and Digital Government solutions. Recognized for excellence and customer satisfaction, Intertec Systems has been awarded Best Workplace and holds ISO 9001, 20000 and 27001 certifications. With over 50 technology alliances, Intertec Systems is a trusted leader in the IT industry.

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Job Title: IT Technical Support Engineer Overview We are looking for a dedicated and experienced IT Technical Support Engineer to join our team. The ideal candidate will be responsible for handling small projects independently, managing internal systems, providing technical support, and ensuring the smooth operation of IT infrastructure. Key Responsibilities - Project Management: Handle small projects independently related to desktops, printers, laptops, Wi-Fi, switching and routing systems, and end-user client systems. - System Maintenance: Manage and maintain internal systems, address breakdowns, coordinate with vendors and the Head Office IT team. - System Administration: Perform regular system upkeep, including backups and basic system administration tasks. - Reporting: Prepare reports and enter data into the system. Report to MCSL daily for updates on call situations, spare parts requirements, etc. - Preventive Maintenance: Conduct preventive maintenance services to ensure the longevity and performance of IT systems. - Patch Management: Provide and apply patches to client systems as appropriate. - Cross-Department Communication: Maintain good communication and relationships with other departments to ensure cohesive operations. Qualifications - Education: Bachelor's degree in Information Technology, Computer Science, or a related field. - Experience: Minimum of 3-5 years of experience in IT technical support. - Technical Skills: - Proficiency in managing and troubleshooting desktops, printers, laptops, Wi-Fi, switching, and routing systems. - Strong knowledge of system administration, including backups and patch management. - Experience with preventive maintenance services. - Ability to handle small IT projects independently. - Soft Skills: - Excellent communication and interpersonal skills. - Strong problem-solving abilities and attention to detail. - Ability to work effectively both independently and as part of a team. - Good organizational and reporting skills. Preferred Qualifications - Certification in IT-related fields such as CompTIA A+, Network+, or similar. - Experience with specific systems and software used within the organization. - Knowledge of current IT trends and technologies. Benefits - Competitive salary and benefits package. - Opportunities for professional development and career growth. - A supportive and collaborative work environment. - Access to the latest technology and tools.

IT Technical Support Engineer

Job Title: Inside Sales Specialist - 6 months Contract Roles &amp; Responsibilities: Primary Job Responsibilities: - Lead Generation and Nurturing: - Scan UAE and other Middle East markets for new business opportunities. - Use lead generation and client education methodologies to engage with top-level management, introducing the organization, and explaining product features and availability. - Conduct market landscaping to identify new sales opportunities and qualify leads from marketing campaigns. - Initiate contact with potential clients through cold calls and emails, establishing rapport with key decision-makers. - Utilize Sales Navigator on LinkedIn for prospecting and building a social selling index. - Qualification of Leads: - Schedule initial sales meetings with prospects. - Prepare and deliver presentations on products and services, presenting the company to potential clients. - Customize product solutions to meet customer needs and enhance satisfaction. - Conduct demo presentations via Zoom or other web channels. - Identify BANT (Budget, Authority, Need, Timeline) criteria for prospects. - Liaising with Marketing &amp; Sales Teams: - Generate targeted, qualified leads for the sales team. - Collaborate closely with Sales Representatives on priority/chase accounts. - Develop and implement new business strategies based on company size, industry, contact person's designation, client/prospect status, etc. - Create and manage email campaigns for effective client outreach. - Provide sales updates and responses received to the sales team/business partners via email. - Plan and execute strategic actions to secure key meetings with prospects. - Report and forecast individual sales activities and metrics using CRM systems. - Track and report leads from marketing campaigns. - Competition/Reporting: - Stay updated on new accounts and business activities through LinkedIn evaluation. - Monitor movements of IT leaders and activities of competitors. - Track competition, analyze trends, and optimize performance based on insights. - Monitor new product launches by competitors and adjust strategies accordingly. Desired Candidate Profile: - Proven track record of meeting sales quotas, preferably over the phone. - Patient and adept at handling customer rejection. - Hands-on experience with various sales techniques, including cold calling. - Familiarity with MS Excel for analyzing spreadsheets and charts. - Excellent verbal and written communication skills in English. - High social selling index and proficiency in social media tools. - Commercial acumen and business orientation. - Team player with a self-starter mentality. - High customer orientation and ability to deliver engaging presentations. - Strong market research and analysis skills. Employment Type: Contract (6 months)

Inside Sales Specialist - 6months

Job Title: Service Delivery Manager - Cybersecurity We are seeking a highly experienced and strategic Service Delivery Manager - Cybersecurity to join our team. The ideal candidate will have a strong background in managing cybersecurity projects and support functions, leading teams, and building client relationships. This role requires exceptional project management skills, technical expertise, and the ability to foster customer satisfaction. Key Responsibilities 1. Strategic Project &amp; Support Delivery Excellence: - Project Management: - Collaborate closely with cross-functional teams to plan, execute, and monitor project deliverables. - Ensure projects are completed on time, within scope, and to the highest quality standards. - Utilize project management skills to manage timelines, resources, risks, and issues with a proactive and customer-centric approach. - Foster effective communication channels to ensure clear project expectations and objectives are understood by all stakeholders. 2. Team Management: - Leadership: - Lead and mentor a team of project delivery professionals, ensuring alignment with strategic objectives and effective collaboration. - Define and follow KPIs aligning with organizational and business unit deliverables. - Report on the progress of all KPIs related to service delivery. - Set clear goals and performance expectations, fostering a culture of excellence, innovation, and customer-centricity. - Act as the escalation point for all projects and support engagements. 3. Customer Engagement and Relationship Management: - Client Relations: - Act as a primary point of contact for Bahrain-based customers, building strong relationships and providing personalized support. - Understand customer needs and ensure solutions and services align with their expectations. - Guide the team in delivering tailored solutions and exceptional service based on in-depth understanding of customer requirements. 4. Presales Collaboration: - Sales Support: - Collaborate closely with the sales team to drive presales activities, including technical presentations, product demonstrations, and solution proposals. - Utilize technical expertise to articulate the value proposition of offerings and address customer inquiries during the presales phase. Desired Candidate Profile - Experience: - Minimum of 10-12 years of experience in a similar role, with a strong focus on cybersecurity and service delivery. - Technical Skills: - Expertise in Identity &amp; Access Management (IGA) and Governance, Risk &amp; Compliance (GRC). - Good knowledge of the following technologies: - Identity, Governance &amp; Administration Solutions: Monofor, Sailpoint - Privilege Identity Solutions: Cyberark - Governance, Risk &amp; Compliance Solutions: Camms, Archer - Additional Skills: - Proven ability to manage complex projects and lead teams effectively. - Strong interpersonal and communication skills, with the ability to build and maintain client relationships. - Proficiency in presales activities and technical solution presentations. - Ability to drive strategic objectives and ensure high standards of service delivery.

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