IHG Hotels &amp; Resorts [LON:IHG, NYSE:IHG (ADRs)] is a global hospitality company, with a purpose to provide True Hospitality for Good. With a family of 18 hotel brands and IHG One Rewards, one of the world's largest hotel loyalty programmes, IHG has over 6,000 open hotels in over 100 countries, and more than 1,900 in the development pipeline. Luxury &amp; Lifestyle: Six Senses Hotels Resorts Spas, Regent Hotels &amp; Resorts, InterContinental Hotels &amp; Resorts, Vignette Collection, Kimpton Hotels &amp; Restaurants, Hotel Indigo Premium: voco hotels, HUALUXE Hotels &amp; Resorts, Crowne Plaza Hotels &amp; Resorts, EVEN Hotels Essentials: Holiday Inn Hotels &amp; Resorts, Holiday Inn Express, avid hotels Suites: Atwell Suites, Staybridge Suites, Holiday Inn Club Vacations, Candlewood Suites Exclusive Partners: Iberostar Beachfront Resorts InterContinental Hotels Group PLC is the Group's holding company and is incorporated and registered in England and Wales. Approximately 345,000 people work across IHG's hotels and corporate offices globally.

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Job Description: Guest Service Ambassador Job Description: 1. Guest Interaction: - Offer a warm welcome to all guests, ensuring they enjoy a stay with the finest personal service. - Personally greet and escort guests, prioritizing personalized interactions over directing them. - Respect guest privacy and maintain the confidentiality of information. 2. Complaint Management: - Manage guest complaints professionally, resolving issues to ensure guest satisfaction. Record and report incidents. - Seek advice from supervisors or managers in serious cases or when approval is required. 3. Communication and Reporting: - Share daily activity highlights with supervisors and managers, providing insights into internal and external guest opportunities. - Be aware of and report all guest comments or complaints promptly. - Stay informed about VIPs visiting or staying at the hotel. 4. Cashier Procedures: - Conduct proper cashier closure procedures and ensure a complete handover between shifts. - Adhere to financial and audit procedures, including awareness of forged currency and traveller's checks. 5. Operational Tasks: - Check departure lists, ensuring check-out times are respected. - Utilize all equipment and the Fidelio management system with proficiency. - Strictly adhere to room keys and section keys handover procedures. - Follow daily checklists for operational tasks. Qualifications: - Minimum 2 years of guest service experience in a 5-star hotel. - Fluency in written and spoken English. - Knowledge of front office applications.

Guest Services Officer

Job Title: Barista Roles &amp; Responsibilities: Life's too short for mediocre cups of coffee. We appreciate just how important it is to our guests that we get their favorite drink order just right. Every single time. So, we're searching for a barista with exceptional skills, experience, and a double shot of enthusiasm to do just that. A little taste of your day-to-day: Every day is different, but you'll mostly be: - Taking guest orders and making menu recommendations as our go-to coffee expert. - Preparing and serving a wide variety of hot, cold, artisan, and specialty beverages. - Receiving and processing guest payments. - Keeping us well-supplied by ordering, receiving, and distributing essential stock. - Helping set exceptional cleanliness standards across all work areas and equipment. What We Need from You: - Communication and customer service skills. - Hands-on experience with brewing equipment. - Knowledge of various hot and cold beverage recipes and espresso production. - Strive for excellence in an eager and motivated manner. - Possess the ability to work under pressure. - Demonstrate exceptional timekeeping and reliability. - Passion for coffee and coffee artistry. What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life including a full uniform, impressive room discounts, and some of the best training in the business. Our mission: Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Join our global family: So, join us and you'll become part of our ever-growing global family. At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected wherever they are in the world. Want to be part of the journey? As the world's first and most global luxury hotel brand, InterContinental Hotels &amp; Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Let's Go Further Together.

Barista

Job Title: Security Officer Roles &amp; Responsibilities: Your Day to Day: As a Security Officer, your primary responsibility will be to uphold the highest standards of security across the hotel premises, guaranteeing the safety and well-being of guests, visitors, and employees at all times. What We Need From You: Ideally, you'll possess some or all of the following competencies and experiences: - Similar experience in a luxury hotel/resort: Previous experience in a similar role within a luxury hotel or resort environment would be highly beneficial. - Strong Interpersonal Skills: Effective communication and interpersonal abilities are essential for interacting with guests, colleagues, and external parties. - Flexibility in Shifts: Willingness to work varying shifts as per operational requirements, including weekends and holidays. - Ability to Multitask: Capable of handling multiple tasks simultaneously while maintaining attention to detail and efficiency. - Ability to Work in a Large and Diverse Team: Comfortable working collaboratively in a diverse team environment, fostering cooperation and teamwork. This role demands a proactive approach to security and a commitment to providing a safe environment for all stakeholders within the hotel premises. If you possess these qualities and experiences, we encourage you to apply and join our dedicated team committed to excellence in hospitality and security.

Security Officer

Job Title: Specialty Chef (Peruvian Cuisine) About Us: As part of the world's largest family of luxury hotels, the InterContinental brand is renowned for its genuine hospitality and commitment to delivering unforgettable experiences to guests. Located on Doha's longest private beach, the InterContinental Doha Beach &amp; Spa offers a range of dining options, recreational facilities, and world-class amenities. Your Day to Day: As a Specialty Chef specializing in Peruvian cuisine, you will play a crucial role in the day-to-day operations of our Peruvian specialty restaurant. Your responsibilities include ensuring the highest level of guest satisfaction by upholding the concept and standards of the restaurant. You will be responsible for maintaining the authenticity of Peruvian cuisine while adhering to hotel standards. What We Need From You: We are looking for candidates with the following competencies and experience: - Previous experience in a luxury hotel/resort or high-end restaurants. - Strong knowledge and experience in Latin American cuisine, particularly Peruvian cuisine. - Excellent organizational skills and attention to detail. - Flexibility to work various shifts in a fast-paced environment. - Ability to multitask and work effectively under pressure. What We Offer: In return for your hard work and dedication, we offer competitive salary and benefits. By joining our team, you will become part of the global IHG family, where teamwork, trust, and support are valued. We encourage individuals who are passionate about delivering memorable experiences to our guests to join us on our journey of True Hospitality for Good.

Specialty Chef

Job Title: Housekeeping Supervisor About Us: As the world's largest family of luxury hotels, InterContinental Hotels Group (IHG) takes great pride in being genuine ambassadors of the InterContinental brand. Our passion for luxury travel spans cultures and customs, inspiring us to create warm and sophisticated experiences for our guests. Join our global family and embrace a wider world of experiences and opportunities. Location: Our luxury hotel in Doha, Qatar, towers over the city center and offers panoramic views of the city and sea. Situated in the exclusive West Bay area, our hotel is close to major government offices, corporate headquarters, and cultural attractions, ensuring a memorable stay for our guests. As a Housekeeping Supervisor, you will lead a team of Housekeeping Attendants to achieve operational objectives while maintaining the highest standards of cleanliness and maintenance in the hotel. Your role involves promoting a positive work culture aligned with our core values. Roles &amp; Responsibilities: - Prepare job assignments for Housekeeping Attendants and ensure timely completion of tasks. - Issue keys and supplies to Housekeeping Attendants, maintaining inventory as needed. - Attend daily meetings to receive special instructions and updates. - Inspect cleaned areas using checklists to ensure compliance with cleanliness standards. - Address immediate repairs and report any maintenance issues promptly. - Handle check-outs and fulfill special requests from guests efficiently. - Promote a positive work culture by living the core values of the organization. What We Need From You: - Previous experience in a similar role within a luxury hotel environment. - Proficiency in effective learning and development methods to train and develop team members. - Ability to thrive in a fast-paced and diverse work environment. - Strong interpersonal skills and fluency in written and spoken English; additional language skills are advantageous. - Excellent organizational skills with a result-oriented and self-motivated approach. - Positive attitude and commitment to delivering exceptional guest experiences. What We Offer: We offer a competitive salary and benefits package, along with the opportunity to become part of the global IHG family. As a member of our team, you'll benefit from a supportive work environment where trust, collaboration, and continuous improvement are valued. Join us and discover the rewarding career opportunities available at IHG.

Housekeeping Supervisor

Job Title: Security Officer Key Responsibilities: Safety and Security: - Ensure the safety and security of guests, employees, and establishment premises. - Report all property deficiencies and safety or security hazards to the Manager. - Take immediate action to address hazardous situations. - Implement procedures for security and emergency incidents. - Follow the hotel's emergency plan in case of fire or other emergencies. - Familiarize yourself with the location of fire alarms and firefighting equipment. - Maintain the security system and monitor staff clocking on and off duty. - Allocate staff locker keys as necessary and conduct random checks of key registers. Surveillance and Monitoring: - Maintain 24-hour surveillance of guest areas and workspaces. - Monitor the closed-circuit TV system and report any unusual activities. - Conduct regular checks on fire safety equipment and ensure it is in good working order. - Ensure the hotel alarm system is functional and conduct daily fire inspections. - Maintain a daily log of incidents and conduct regular locker checks in line with Human Resources policies. Security Protocols and Procedures: - Check packages and passes of employees entering and leaving the building. - Prevent gambling and sabotage on hotel premises. - Ensure all areas are fully secured when not in use. - Maintain order and prevent undesirables from loitering around the hotel premises. - Coordinate with other security staff, police, and government authorities as necessary. - Implement hotel policies and procedures and report actions taken to superiors and Human Resources. Customer Service: - Demonstrate excellent service attributes, including attentiveness to guests' needs and prompt fulfillment of requests. - Anticipate guest needs and maintain a high level of knowledge to enhance guest experience. - Resolve guest complaints promptly and courteously. Health, Safety, and Security: - Understand and adhere to all company policies and procedures relating to health, hygiene, and fire life safety. - Familiarize yourself with emergency and evacuation procedures and ensure your direct reports do the same. - Log all security incidents and accidents, investigate them, and take corrective action to prevent future occurrences. General: - Comply with the Company's Corporate Code of Conduct and model desired behaviors. - Perform tasks as directed by the Manager to achieve business goals. Join our team and contribute to maintaining a safe and secure environment for our guests and employees!

Job Title: Human Resources Coordinator About Us: At the lowest point on earth, overlooking one of the world's most magical seas and one of the most spectacular natural and spiritual landscapes, at the shore of the legendary Dead Sea, sits the new Holiday Inn Resort Dead Sea. Here, guests can relax and rejuvenate with year-round sunshine, low humidity, ozone-rich air, and, of course, the healing mineral-loaded waters of the Dead Sea itself. The hotel is just 70 km from Amman Queen Alia International Airport and 55 km from the capital Amman. Guests staying at the Holiday Inn Resort Dead Sea will enjoy a fresh new family hotel with spacious rooms complete with a wide variety of leisure activities, free mini-bar, and free internet access. Job Scope: To implement HR policies and HR systems framework as directed by your superior while maintaining good employee relations. Ensure the highest standard of Customer Care and Service at all times. Promote the desired work culture around our Winning Ways: Do the right thing, Show we care, Aim higher, Celebrate difference, and Work better together. Key Relationships: - Liaison with recruitment agencies and hotel schools. - Regularly communicate with staff to maintain good relations. Responsibilities: - Coordinate interview candidates for prospective Line Staff positions. - Co-ordinate work experience programs. - Correct and timely placement of internal and external advertisements. - Conduct exit interviews and provide feedback on reasons for turnover. - Adherence to pre, during and post-employment checklists. - Ensure Staff and Manager awareness of HR Policies and procedures. - Ensure information relating to industrial instruments is readily available to all Staff and Managers. - Assist managers in developing work practices that are in line with health and safety policies. - Manage the performance management system and cycle of recruitment, induction, training, development, and succession for Levels 10 - 8 and ensure the process is adhered to for other positions. - Assist with line staff counseling and career management. - Assist line managers in the recruitment, induction, training, development, and succession for levels 3-6. - Adhere to time frames established by Head Office. - Initiate programs that foster good work relations, such as a social club and consultative committees. - Maintenance of employee files. - Maintenance and administration of health and safety workplace cases, as well as the management of rehabilitation programs. - Database Management. - Manage standardized responses to correspondence. - Assists in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversees their implementation through ongoing training. - Prepares and administers a detailed orientation program for new staff. - Provides input for probation and formal performance appraisal discussions in line with company guidelines. - Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance. Requirements and Skills: - Proven experience as an HR coordinator or relevant human resources/administrative position. - Knowledge of human resources processes and best practices. - Strong ability to use MS Office (MS Excel and MS PowerPoint, in particular). - Experience with HR databases and HRIS systems (e.g., Bayan Sys.). - In-depth understanding of sourcing tools, like resume databases and online communities. - Outstanding communication and interpersonal skills. - Ability to handle data with confidentiality. - Good organizational and time management skills. - HR certification is an advantage. - BSc/BA in Business Administration or a relevant field; additional education in Human Resource Management will be a plus.

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