Salary
AED 3000 - AED 4000 per month
Job Type
Part-Time
Job Description
Job Title: Technical Support Engineer
About Us
Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating sustainable solutions for people and the planet. With a diverse workforce, we continue to lead through innovation and customer-centricity.
About the Role
As a Technical Support Engineer at Onity, you will collaborate closely with the Sales Team and Partners in the MEA & SA region, offering techno-commercial advice on Onity solutions. Reporting to the Regional Sales Director MEA & SA, you will play a vital role in driving customer satisfaction and business growth.
Responsibilities
- Incorporate customer feedback into business strategies.
- Collaborate with the Regional Sales Director and Saudi Arabia sales team to expand market reach and achieve commercial targets.
- Serve as the primary technical resource for Onity Partners channel and consultant network.
- Provide pre-sales field consultancy, tender support, and tailored training to authorized Onity resellers, end-users, and consultants.
- Organize and conduct live and digital events for Partners, end-users, and consultants.
- Act as a key influencer across the Onity MEA & SA community.
- Identify and support industry influencers and consultants to meet the demand for Onity solutions.
- Assist the sales team with executive presentations and demos.
- Represent Onity at regional trade shows and industry events.
- Liaise with marketing, engineering, product management, and operations teams.
Requirements
- Bachelor's degree in Industrial Engineering, Business Engineering, or Computer Science.
- Experience with electronic access control systems, Physical Security Solutions & industry, and/or information technology.
- Proficiency in English; Arabic is a plus.
- Willingness to travel up to 60% for business purposes.
- Strong technical knowledge of Hospitality systems.
- Experience with cloud and virtualization technologies is advantageous.
- Excellent communication and troubleshooting skills.
- Familiarity with IT terminology, common market applications, and architecture designs.
- Prior experience in the security industry is preferred.
Benefits
- Competitive salary.
- International working environment.
- Professional development opportunities.
- Employee Assistance Programme.
Our Commitment to You
Carrier is dedicated to providing a supportive workplace that fosters innovation, diversity, and inclusion. We strive to attract and retain top talent, promote employee engagement, and drive innovation for our customers. Join us in making a difference.
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