Quality Analyst - Call Center

Job Description: Call Center Quality Analyst - Riyadh

Position Type: Full Time
Schedule: 5 days per week

Responsibilities:
1. Analyze call center data to generate valuable insights to predict customer trends.
2. Track key quality assurance metrics for improvement strategies.
3. Monitor KPIs, track quality metrics, and provide regular analytics reports to upper management.
4. Make recommendations on process and policy improvements from reports.

Skills:
1. Previous experience in a customer support role.
2. Strong phone and verbal communication skills.
3. Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
4. Fluent command of computer technologies and basic operations for conducting the assigned tasks productively.
5. Refined communication skills with an ability to persuade customers.
6. Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.