Customer Relations

Professional Job Description:

Position: Customer Relations Representative (Fresh)

We are currently seeking motivated individuals to join our Customer Relations team. As a Customer Relations Representative (Fresh), you will play a crucial role in understanding and fulfilling consumer demands, ensuring timely service and effective solutions. This is an exciting opportunity for high school graduates or fresh graduates to embark on a rewarding career in customer relations.

Responsibilities:

1. Consumer Interaction: Understand and address consumer demands by providing timely service and effective solutions.

2. Information Accuracy: Provide accurate, valid, and complete information using appropriate methods and tools.

3. Query Management: Manage consumer queries and complaints in real-time, offering practical solutions to ensure complete problem resolution.

4. Data Compilation: Maintain a comprehensive customer database, recording detailed information about each interaction.

5. Product Knowledge: Collaborate with the management team to stay updated on product knowledge and be informed of any changes in company policies.

6. Issue Resolution: Troubleshoot and resolve product issues and concerns to enhance customer satisfaction.

Skills - Preferred Candidate:

1. CRM Proficiency: Adept in using customer relationship management (CRM) software to offer the best client services.

2. Education: High school graduate or a fresh graduate.

3. Communication Skills: Proficient in answering phone calls with professional etiquette and a friendly tone.

4. Communication and Presentation: Excellent communication and presentation skills.

5. Time Management: Thorough understanding of setting priorities for tasks to comply with set deadlines and responsibilities.

6. Language Proficiency: Good English language skills.

If you are a dynamic and customer-focused individual eager to begin a career in customer relations, we invite you to be a part of our team. This is an excellent opportunity to develop valuable skills and contribute to the success of our customer relations initiatives.