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Salary
AED 4000 - AED 6000 per month
Job Type
Full-Time
Job Description
Job Description: Customer Service Coordinator
Responsibilities:
1. Customer Interaction:
- Interact with customers to provide information and ensure satisfaction.
- Review contracted unit updates with customers.
2. Property Inspections:
- Assist with property inspections.
3. Issue Resolution:
- Resolve product or service problems by clarifying complaints and determining causes.
4. Record Keeping:
- Update client records on CRM application for any changes in client information.
5. Inquiry Response:
- Respond to all inquiries related to changes or updates in project phases.
6. After-Sales Services:
- Assist clients with solving ad hoc problems.
- Contribute to after-sales services for clients.
7. Reporting and Documentation:
- Submit reports and documentation regarding clients.
8. Coordination:
- Coordinate client site visits and act as a liaison between clients and the site.
- Coordinate client requests with technical departments for unit modifications.
- Coordinate with clients and finance department for payment settlements of approved modifications.
9. Communication and Engagement:
- Establish active communication and engagement with all other departments.
- Update clients with correct data and procedures.
Job Requirements:
1. Experience:
- +2 years of relevant work experience in real estate is a must.
2. Skills:
- Ability to multi-task, organize, and prioritize work.
- Excellent communication skills.
Job Openings at reeqwest
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