Sales Coordinator / Engineer | Scales and Weighing Systems

Job Title: Sales Coordinator / Engineer | Scales and Weighing Systems

Overview:

We are seeking a skilled Sales Coordinator/Engineer to join our team, specializing in advanced weighing equipment. This role is ideal for a proactive individual with a strong technical background and proven expertise in sales coordination. If you possess the ability to understand complex technical products and excel in building strong client relationships, we would like to hear from you. Join us to be part of a forward-thinking team dedicated to delivering top-quality solutions to our customers.

Industry Focus:

Our specialization includes weighing equipment, lifting and material handling solutions, mechatronics, industrial automation, and more. We offer a comprehensive range of products such as weighing scales, instrumentation, calibration equipment, and industrial machines & tools.

Scope of Work:

- Coordinate Sales Activities: Manage client accounts to ensure satisfaction and retention.
- Customer Service: Provide exceptional service, addressing customer needs and concerns.
- Handle Inquiries: Respond to inquiries via phone, email, and website chat in a prompt and professional manner.
- Prepare & Send Quotations/PI: Draft and send accurate quotations or Proforma Invoices to potential clients.
- Collaborate with Sales Team: Work with the sales team to develop and implement strategies for achieving sales targets.
- Follow-up: Coordinate with operations and back-office teams to ensure timely deliveries and services.
- Order Processing: Manage order processing efficiently, including handling e-commerce orders.
- Create Invoices & Delivery Orders: Generate necessary documentation for order fulfillment, including invoices and delivery orders.
- Documentation: Prepare essential documents such as Packing Lists (PL) and Certificates of Origin (COO).
- Support Business Development: Assist in business and product development tasks to drive growth.
- Maintain Records: Keep accurate and up-to-date records of all sales activities, customer interactions, and transactions.
- Prepare Reports: Assist in preparing comprehensive sales reports and forecasts.
- Technical Sales Support: Provide technical and commercial support to customers, helping them choose the right products.

Qualifications:

- Experience: Minimum of 2 years in sales and service coordination within related products/industries.
- Product Understanding: Ability to quickly grasp the company's products and services.
- Organized: Highly disciplined and organized to meet stakeholder requirements.
- Skills: Fast learner, confident, detail-oriented, and physically fit.
- Language: Fluent in English with a clear accent.
- Technical Skills: Proficient in MS Word and Excel for preparing quotations, pricing, and cost calculations.
- Online Search: Competent in online search skills.
- Communication: Excellent business communication skills.
- Typing Speed: Minimum typing speed of 30 WPM.
- Location: Accessible to Business Bay and International City, or own transportation.

Preferred Qualifications:

- Product Awareness: Good overall awareness of mechatronics products.
- Education: University/Diploma degree (attested) in Mechatronics, Instrumentation, Electronics, or related fields.
- Technical Support: Experience in technical support is a plus.

Hybrid Work Model: Senior team members may work from home part-time and use our serviced office network as needed.

What We Offer:

- Salary: Competitive package tailored to attract top talent.
- Working Days: Monday to Friday, with a 2-day weekend.
- Benefits: Employment visa, annual paid leave with a return ticket, insurance, transportation, and more.
- Location: Positions available in Dubai and Sharjah.
- Remote Work: Potential for remote work for some positions and senior staff.