Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

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Job Description: Call Center Quality Analyst - Riyadh Position Type: Full Time Schedule: 5 days per week Responsibilities: 1. Analyze call center data to generate valuable insights to predict customer trends. 2. Track key quality assurance metrics for improvement strategies. 3. Monitor KPIs, track quality metrics, and provide regular analytics reports to upper management. 4. Make recommendations on process and policy improvements from reports. Skills: 1. Previous experience in a customer support role. 2. Strong phone and verbal communication skills. 3. Adroit multi-tasker with an ability to note important pointers while attending a vital customer call. 4. Fluent command of computer technologies and basic operations for conducting the assigned tasks productively. 5. Refined communication skills with an ability to persuade customers. 6. Exhibiting the eagerness to innovate and enhance the existing work output by working on constructive feedback.

Quality Analyst - Call Center

Job Description: Call Center Trainer - Riyadh Position Type: Full Time We are seeking a dedicated Call Center Trainer to join our team in Riyadh. As a Call Center Trainer, you will play a vital role in the onboarding process for new hires, ensuring a seamless transition into the call center environment. Your responsibilities will include the development of training materials, delivery of training programs, and collaboration with team leaders to enhance agents' communication and problem-solving skills. Key Responsibilities: 1. Onboarding Assistance: - Assist in the onboarding process for new hires to facilitate a smooth integration into the call center environment. 2. Training Material Development: - Contribute to the development of training materials, including manuals, presentations, and e-learning modules. 3. Training Program Delivery: - Develop and deliver training programs focused on improving call center agents' communication and problem-solving skills. 4. Gap Identification: - Collaborate with team leaders to identify training gaps and design targeted interventions for improvement. 5. Process Enhancement: - Collaborate with supervisors and managers to identify trends and areas for improvement, providing recommendations for process enhancements. 6. Training Sessions: - Deliver engaging and interactive training sessions to both new and existing call center agents, emphasizing customer service excellence and efficient call handling techniques. Skills Required: 1. Experience: - Proven experience as a call center trainer or in a similar training role. 2. Knowledge: - Strong knowledge of call center operations, including call handling, escalation procedures, and quality assurance. 3. Presentation Skills: - Excellent presentation and facilitation skills to deliver engaging training sessions. 4. Education: - Associate degree or equivalent work experience in customer service or a related field. 5. Experience Level: - Minimum of 1 year of experience as a call center trainer or in a similar role. If you are passionate about training and development, with a strong background in call center operations, we invite you to apply for this exciting opportunity in Riyadh.

Trainer - Call Center

Job Description: Customer Service Supervisor - Riyadh Position Type: Full Time Schedule: 5 days per week Responsibilities: 1. Oversee a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service experiences. 2. Implement quality assurance programs to ensure consistent service delivery and adherence to customer service standards. 3. Collaborate with cross-functional teams to implement customer-focused initiatives and drive continuous improvement in service delivery. 4. Resolve escalated customer issues and complaints, demonstrating empathy, effective communication, and problem-solving skills. Skills: 1. Outstanding communication and interpersonal skills are essential, with the ability to engage effectively with customers, team members, and stakeholders across all organizational levels. 2. We require at least 3 years of experience in a customer service supervisory role, showcasing strong leadership skills and the ability to effectively manage teams. 3. Excellent communication and interpersonal abilities are a must, as the successful candidate will be expected to engage effectively with customers, team members, and stakeholders at all levels. 4. We are seeking a customer service supervisor with a track record of at least 3 years in a leadership role, showcasing excellent team management skills.

Customer Service Supervisor

- Keep recruiting reports from pre-screening to onboarding stages ready for timely evaluation and analysis. - Portray good command of concise planning to meet the company's recruitment demands. - Analyze the current organizational demand and plan cost-effective measures for hiring suitable talent. - Implement a successful end-to-end recruitment cycle covering all crucial aspects of the profile requirements and company culture. - Develop and update job descriptions and job specifications. - Prepare recruitment materials and post jobs to appropriate job boards. Skills - Excellent communication skills. - Strong analytical thinking and problem-solving skills. - Depicting an excellent command over meeting the dynamics of the workspace. - Established track record of sourcing suitable talent for companies and organizations. - In-depth knowledge of telephonic, lunch, puzzle, video, and group interviews. - Dynamic individual with an HR background with the ability to screen and select suitable candidates.About Us We are a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio.

HR Recruitment Officer

This is a full-time on-site role for a Communications &amp; Electrical Engineer located in Riyadh. As a Communications &amp; Electrical Engineer at Teleperformance, - You will manage incidents of low service incidents. - Similar to the back office employees, you need to be more technical to understand the technicalities of signals and readings. Skills - Bachelor’s degree in Electrical Engineering, Communications Engineering, or related field must be Engineering designation. - 6 Months to 1+ years of experience as an Electrical or Communications Engineer. - Strong problem-solving skills and the ability to work independently or in a team environment. - Excellent communication skills and the ability to communicate technical information to both technical and non-technical teams. - Experience in project management and the ability to handle multiple projects and priorities. - Knowledge of relevant codes, standards, and regulations. - Ability to work collaboratively with cross-functional teams and stakeholders.About Us We are a global leader in solution design, business optimization strategies, front-office customer support, and back-office services like finance, accounting, collections, and tech support. With more than four decades of deep, industry-specific expertise and service innovation, Teleperformance offers the market’s most comprehensive service portfolio.

Electrical & Network Communications Engineers

Job Title: Customer Service Representative Schedule:5 days/week Job Description: We are currently seeking Customer Service Representatives to join our team at Teleperformance, specifically under SPONSOR VISA. The successful candidates will play a crucial role in providing outstanding customer service to clients, sponsors, and stakeholders. This position requires fluency in both Arabic and English languages and offers a competitive salary of 4,000 AED. Roles &amp; Responsibilities: - Provide exceptional customer service to clients, sponsors, and stakeholders. - Handle customer complaints promptly and effectively, ensuring timely resolution with a professional approach. Desired Candidate Profile: - Preference for candidates with a valid Sponsor Visa. - Fluency in both English and Arabic languages is essential. - Strong communication and interpersonal skills. - Excellent problem-solving abilities with keen attention to detail.

Customer Service Representative - SPONSOR VISA

Job Title: Customer Service Representative Roles &amp; Responsibilities: - Handle customer inquiries and complaints professionally and promptly. - Provide accurate and efficient responses to customer queries via phone, email, and chat. - Maintain customer records and update information in the database. - Ensure customer satisfaction by addressing concerns and resolving issues effectively. - Collaborate with other departments to resolve customer problems and provide solutions. Desired Candidate Profile: - Fluency in the Chinese language (Mandarin or Cantonese). - Prior experience in customer service or a related field is preferred. - Excellent communication and interpersonal skills. - Strong problem-solving and decision-making abilities. - Attention to detail and ability to multitask effectively.

Customer Service Representative (Chinese Speaker)

Job Title: Contact Center Trainer (Urdu Speaker) Experience Required: 1 to 4 years. Education Requirements: Secondary School. Nationality: Pakistani. Position Overview: The Contact Center Trainer will be responsible for developing and delivering engaging training programs specifically for Urdu-speaking content moderators. The role aims to enhance communication skills and overall performance within the contact center environment. Key Responsibilities: - Training Development &amp; Delivery: - Develop and deliver engaging training modules tailored for Urdu-speaking content moderators. - Create training materials that resonate with the cultural nuances of Urdu speakers for relatability and effectiveness. - Assessment &amp; Feedback: - Conduct regular assessments and provide constructive feedback to agents to track performance and identify areas for improvement. - Utilize role-playing during training sessions to simulate real-world scenarios. - Collaboration &amp; Tailoring: - Collaborate with team leaders and managers to understand specific training needs and tailor programs accordingly. - Facilitate onboarding programs for new hires to ensure familiarity with company policies and procedures. - Continuous Improvement: - Monitor industry trends and best practices to continuously update training content and methodologies. Desired Candidate Profile: - Language Proficiency: - Proven proficiency in Urdu, both spoken and written, for effective communication with trainees. - Technical Skills: - Experience in using Learning Management Systems (LMS) to track training progress and outcomes. - Presentation &amp; Adaptability: - Strong presentation skills for clear and engaging delivery of training content. - Ability to adapt training styles to meet diverse learning preferences among agents. - Analytical Skills: - Competence in using analytical tools to assess training effectiveness and agent performance. - Interpersonal Skills: - Excellent interpersonal skills to build rapport with trainees and foster a supportive learning environment. - Cultural awareness of the Urdu-speaking community to tailor training approaches effectively.

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