Housekeeping Coordinator for Conrad Dubai

Housekeeping Coordinator - Conrad Dubai

Position Summary:

As a Housekeeping Coordinator at Conrad Dubai, you will be responsible for managing the housekeeping office, ensuring an outstanding experience for guests and members by efficiently handling all incoming calls and managing guest requests.

Key Responsibilities:

- Office Management: Efficiently manage the housekeeping office to maintain seamless operations.
- Communication: Receive and respond to all incoming calls promptly and professionally.
- Task Allocation: Allocate room and task lists to team members effectively.
- Security Compliance: Ensure keys are issued following strict security procedures.
- Lost Property Management: Log and store all lost property after each shift; handle the return of lost property to guests per established procedures.
- Guest Requests: Manage and address guest requests and inquiries immediately.
- Information Dissemination: Ensure all relevant guest information is communicated accurately to Housekeepers.
- Administrative Duties: Perform various administrative and IT-related tasks.
- Special Tasks Coordination: Organize and oversee extra duties and special tasks as needed.
- Maintenance Reporting: Report and log all necessary maintenance issues daily.
- Interdepartmental Liaison: Collaborate with Reception and Guest Relations to ensure efficient and prompt communication.
- Shift Communication: Ensure clear and consistent communication across all shifts.
- Laundry Control: Oversee staff dry cleaning and guest laundry services within the department.
- System Updates: Regularly update the system to maximize room availability.
- Emergency Handling: Address any emergencies that arise within the department.
- Health and Safety: Ensure all team members adhere to Health and Safety Regulations.
- Additional Duties: Perform any other reasonable tasks assigned by the Hotel’s Management.

Qualifications:

- Proficiency in IT systems.
- Excellent organizational and planning skills.
- Accountability and resilience under pressure.
- Strong communication and telephone skills.
- Ability to work both independently and as part of a team.

Preferred Experience:

- Previous experience in hotel housekeeping is advantageous.