Salary
JOD 200 - JOD 400 per month
Job Type
Full-Time
No. of Vacancies
1
Job Description
Job Title: Guest Arrival Expert
POSITION SUMMARY
The Guest Arrival Expert is crucial in creating memorable first impressions for guests upon their arrival and ensuring a positive experience as they depart. This role involves guiding guests through their arrival and departure experiences, addressing operational needs, handling guest requests, completing reports, and sharing local area highlights. The aim is to make each interaction feel special and integrated into the overall guest experience.
KEY RESPONSIBILITIES
- Guest Arrival and Departure: Take initiative to deliver exceptional service, ensuring guests have a memorable experience from arrival to departure.
- Operational Tasks: Address operational needs, process guest requests, and complete necessary reports.
- Local Information: Share insights and highlights about the local area with guests to enhance their stay.
- Physical Requirements: Be prepared to stand, sit, or walk for extended periods. Handle physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 50 pounds unassisted and more than 75 pounds with assistance.
- Professional Standards: Maintain professionalism in appearance, communication, and adherence to company policies. Ensure a safe workplace, uphold quality standards, and protect company assets.
- Guest Experience: Create a positive and personalized experience, ensuring every interaction is genuine and anticipatory.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No prior related work experience required.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Job Openings at Marriott International, Inc & Ritz Carlton Hotel Company L.L.C.
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