Front Office Intern

SOFITEL DUBAI THE OBELISK

Job Description: Front Desk Intern

Responsibilities:
1. Register and room all guest arrivals according to established procedures.
2. Perform check-in, check-out, and room change procedures, ensuring accurate data entry into the hotel system.
3. Maintain cashier float and generate accurate daily reports of all money received.
4. Handle hotel guests’ personal and travelers' checks, assisting with currency exchange.
5. Stay updated on modifications to accounting policies and procedures.
6. Attend to guests’ requests to use the safety box at all times.
7. Familiarize yourself with special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and Hotel Group Loyalty programs.
8. Address guest complaints, inquiries, and requests, escalating issues to the supervisor/Assistant Manager if unable to assist.
9. Be knowledgeable about other Sofitel properties to promote onward bookings.
10. Ensure guests depart with a positive impression of hotel service.
11. Perform audit balances and prepare all reports for audit in an orderly fashion.
12. Conduct night shift duties, including checking night reports, preparing morning reports, and completing necessary forms for guest arrivals.
13. Maintain comprehensive knowledge of standard reservation procedures.
14. Uphold exemplary department standards of behavior, appearance, and attitude.
15. Keep the front desk work area clean and orderly at all times.
16. Adhere to OH&S policies and procedures.
17. Perform related duties and special projects as assigned.

Qualifications:
- Entitled as a full-time student during the 6-month internship period.
- No working experience required, though students with dynamic experience in school/social activities are preferred.
- Proficient in English; a second language is a plus.
- Proficient in MS Office (PowerPoint, Excel, Word).
- Interpersonal skills, time and task management skills.
- Can-do attitude, eagerness to learn and develop.
- Experience with designing and analytical skills is a plus.
- Attention to detail, good organizational skills, and logical thinking.