Housekeeping Supervisor

Job Description: Housekeeping Supervisor

Company: Sofitel Al Hamra Beach Resort

Job Overview:
As a Housekeeping Supervisor at Sofitel Al Hamra Beach Resort, your primary responsibility is to supervise housekeeping operations to ensure adherence to hotel standards and procedures. You will oversee the preparation of designated rooms, cleanliness of public areas, and maintenance of established standards. Additionally, you will conduct daily room and public area inspections, manage stock levels, coordinate with other departments, and assist in implementing financial procedures.

Key Responsibilities:

1. Supervise housekeeping operations to ensure compliance with hotel standards and procedures.
2. Ensure designated rooms are prepared according to guest requests and needs.
3. Oversee the cleaning and maintenance of designated public areas.
4. Conduct daily room and public area inspections, reporting any deviations from standards.
5. Follow up on out-of-service rooms and maintain appropriate stock levels for smooth operations.
6. Coordinate with Front Office, Engineering, Food and Beverage, and Guest Relation for guest requests.
7. Provide assistance in daily operations, monitor and suggest improvements for any dysfunction.
8. Ensure proper linen supply for designated floors and control room keys.
9. Implement Focus and other financial procedures.
10. Adhere to Lost and Found procedures and be aware of VIP guests in the hotel.
11. Manage guest complaints professionally, resolve them to guest satisfaction, and report as necessary.
12. Handle guest requests and follow up on Guest History records.
13. Respect schedules, terms, and deadlines as agreed with management.
14. Keep ambassadors updated on outlet timings, internal activities, and events.
15. Attend daily line-up briefings with the Housekeeping, Laundry, and Public Area teams.
16. Share daily activity highlights with the Executive Housekeeper/Assistant.
17. Ensure proper telephone etiquette is followed as per Sofitel standards.
18. Develop ambassador motivation and performance through daily training and refresher courses.
19. Be flexible to rotate within different sub-sections of the Housekeeping Department.
20. Perform any other reasonable duties as assigned by the Executive Housekeeper/Assistant.

Qualifications:

- Proven experience in housekeeping operations.
- Strong knowledge of hotel standards and procedures.
- Effective communication and leadership skills.
- Ability to conduct inspections and maintain high cleanliness standards.
- Knowledge of stock management and coordination with other departments.
- Familiarity with financial procedures and Lost and Found protocols.
- Customer-focused with the ability to resolve guest complaints professionally.
- Flexibility to adapt and rotate within different sub-sections.
- Relevant hospitality qualifications are advantageous.

Join Sofitel Al Hamra Beach Resort and contribute to creating an exceptional guest experience through meticulous housekeeping operations and personalized service.