Kids Club Coordinator

Job Title: Kid’s Club Coordinator

- Promoting healthy and enjoyable activities for resort guests' and members' children.
- Scheduling and rotating activities to ensure they start on time and last the designated duration.
- Implementing Child Care procedures to meet standard requirements.
- Logging children in and out of the area with care and concern.
- Performing regular, structured checks on all Kid’s Club facilities as outlined by the Line Manager.
- Overseeing all areas related to children’s activities and supervision.
- Designing a range of activities suitable for all ages and abilities.
- Supervising children during activities/play sessions to ensure maximum safety and control.
- Setting up, promoting, and operating children’s birthday parties to achieve department children’s activity budgets.
- Ensuring guest and member retention by creating memorable experiences for children and parents.
- Making decisions at the guest contact point to delight the guest without compromising safety.
- Keeping all equipment clean, tidy, and well-maintained, including proper and secure storage.
- Reporting any damaged or missing items in rooms to the Kid’s Club Supervisor for action and follow-up.
- Handing over all Lost and Found items with detailed information to the Recreation Supervisor and Housekeeping, following hotel policies.
- Attending to guest requests courteously and promptly.
- Ensuring guests enjoy their stay with the finest personal service.
- Escorting guests rather than pointing out directions.
- Respecting the privacy of guests using pool and beach facilities and maintaining confidentiality.
- Reporting any guest comments or complaints.
- Ensuring guest amenities in the pool and beach areas are complete and up to standards.
- Handling hotel equipment and supplies with due care.
- Ensuring the set-up and cleanliness of pool and beach loungers.
- Contributing to the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste, etc.).
- Being flexible and adapting to rotate within different sections of the Spa & Recreation Department.
- Carrying out any other reasonable duties as assigned by the Recreation Supervisor and the Assistant Manager.