Houskeeping Supervisor (Female)

Job Description: Housekeeping Team Leader

Company Description:
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.

Key Features:
- Stunning Waterfront Setting: Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites.
- Luxurious Accommodations: Meticulously furnished rooms and suites with modern amenities for a relaxing and enjoyable stay.
- World-Class Dining: Indulge in a diverse array of culinary delights at on-site restaurants, offering international cuisines and local flavors.
- State-of-the-Art Facilities: Whether for business or leisure, we provide cutting-edge technology in conference and event spaces, as well as rejuvenating wellness facilities.
- Exceptional Service: Pride in delivering personalized and attentive service to ensure memorable and exceeding experiences for every guest.

Job Description: Housekeeping Team Leader

Main Duties and Responsibilities:

1. Conducts daily briefing for Housekeeping Attendants.
2. Conducts daily inspection of employee grooming.
3. Inspects all guest rooms, corridors, and pantries daily to ensure the highest standard of cleanliness.
4. Conducts on-the-job training for all Housekeeping Attendants.
5. Maintains effective employee relations.
6. Checks and maintains equipment and machines used.
7. Prepares job orders and coordinates with Engineering for follow-up.
8. Ensure special attention is given to VIP rooms.
9. Attends daily briefing with EKH/AEH in Housekeeping.
10. Reports any sick, irregular guests, and any stranger on guest corridors to the Housekeeper, Security Office immediately.
11. Proper handover and takeover of the incoming and outgoing shifts.
12. Reports all Lost & Found items to Housekeeping.
13. Prepares a discrepancy report for the front office.
14. Conducts fumigation for the rooms and floors.
15. Follows up on "Do not Disturb" rooms.
16. Prepares inventory for room linen.
17. Notifies Housekeeper of any damage caused by guests.
18. Checks and follows all maintenance reports if the work is incomplete.
19. Waters and changes all flowers as per schedule requirement.
20. Ensures that all flower arrangements look pleasant before delivery to the rooms.
21. While inspecting guest rooms and other areas, there should be an eye for detail.
22. Daily physical inspection of occupied, vacant, and checkout rooms at 1300 hours.
23. Ensures proper parking of maid trolleys in guest corridors.
24. Monitors Key Issue no. 3/Entering/Leaving a guest’s room.
25. Responsible for the cleanliness, maintenance, property, and hygiene of guest rooms, corridors, and service areas.
26. Oversees the work of PA attendant.
27. Handles all service matters to guests in the station.
28. Responsible for supervising the activities of Housekeeping Attendants.
29. Checks all check-out rooms and guest rooms.
30. Is fully aware of the Rixelence of the day.
31. Maintains proper grooming at all times.
32. Shows fullest cooperation and respect within the team and other departments.
33. Is aware of the daily activities and has product knowledge of all the hotel facilities.

Qualifications:
- University Degree in any field.
- Minimum 2 years in a similar role with a five-star hotel.

Additional Information:
- Competitive Salary and Compensation: Reflecting industry standards for similar positions.
- Training and Development Opportunities: Access to programs for skill enhancement and career advancement.
- Career Advancement: Opportunities for growth within the Rixos Hotels group.
- Health and Wellness Benefits: Comprehensive health insurance coverage.
- Employee Recognition Programs: Acknowledgment and rewards for outstanding performance and dedication.
- Work-Life Balance: Policies promoting a healthy work-life balance, including flexible scheduling.
- Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional appearance.
- Social Events and Activities: Participation in social events, team-building activities, and employee gatherings.
- Transportation Services: Provided transportation services.
- Employee Wellness Programs: Wellness initiatives, such as fitness classes or gym access, promoting a healthy lifestyle.