Salary
AED 9000 - AED per month
Job Type
Full-Time
Job Description
Job Description
Front Office Shift Leader - Marjan Island Resort & Spa, managed by Accor
At Marjan Island Resort & Spa, managed by Accor, we combine Arabian hospitality with pure luxury and magic. As a Front Office Shift Leader, you play a crucial role in creating exceptional guest experiences. Join us at Accor, where we welcome you as you are and support your growth, ensuring that work brings purpose to your life.
Responsibilities:
- Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
- Lead and supervise the day-to-day operation of the front office department to ensure service standards are followed with friendly and engaging service.
- Handle guest concerns, react quickly, and track and notify proper areas to guarantee memorable moments for guests.
- Assist the Duty Manager in controlling and maintaining records related to staffing overtime, vacations, and holidays.
- Report all operational defects and guest-related complaints/comments daily to the Room Divisions Manager in the absence of the Duty Manager.
- Ensure efficient training and inter-departmental cross-training within the department, reporting all findings to the Room Divisions Manager.
Qualifications:
- Service-focused personality with required experience.
- Proficiency in Opera or a related system.
- Fluency in English; knowledge of Arabic is a plus.
What's in it for you:
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.
Job Openings at Accor Hotels
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