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Salary
AED 2000 - AED 4000 per month
Job Type
Full-Time
Job Description
Job Title: Spa Therapist
Qualifications:
1. Spa Treatment Expertise:
- Provide guests with a thorough and knowledgeable range of spa treatments using professional draping techniques.
2. Guest Escort:
- Escort all guests to changing rooms, retail/relaxation areas, or their next appointment.
3. Personalized Service:
- Greet all arriving and departing guests in treatment areas by name, offering a personalized touch.
4. Guest Concerns:
- Receive and respond to all guest concerns, comments, or complaints with discretion and urgency.
5. Treatment Procedures:
- Advise incoming guests of treatment procedures, special instructions, and billing information.
6. Communication Skills:
- Communicate guest request preferences to relevant departments and co-workers.
7. Guest Sensitivity:
- Provide respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
8. Positive Guest Relations:
- Maintain positive guest relations at all times, including in-house, external guests, residents, and telephone inquiries.
9. VIP Service:
- Accommodate VIP guest preferences and deliver a high standard of service.
10. Professionalism:
- Practice professionalism in every situation with management, guests, and employees, treating each person with respect and integrity.
11. Confidentiality:
- Maintain the confidentiality policy for all guests and employees.
12. Guest History Files:
- Maintain guest history files to enhance personalized service and treatment customization.
Job Openings at Accor Hotels
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