Room Service Associate

Job Title: Room Service Associate

Key Responsibilities:

1. Operating Standards:
- Understand and adhere to all operating standards outlined in the Departmental Operations Manual.

2. Phone Etiquette:
- Answer phones promptly within 3 rings and follow phone etiquette according to Sofitel standards.

3. Order Handling:
- Explain, recommend, and offer food and beverage items based on meal periods.
- Take accurate food and beverage orders, repeating them to ensure accuracy.

4. Service Excellence:
- Provide a high standard of service, ensuring proper delivery time and speedy service.
- Handle soiled and collect clean linen from the laundry before and after meal services.

5. Mise-en-place and Side Duties:
- Assist in mise-en-place and perform side duties during downtime.

6. Requisitions and Billing:
- Follow up on general requisitions and food and beverage requisitions.
- Have a thorough understanding of billing and cashiering procedures.

7. Cleanliness and Organization:
- Keep the room service area, station, and surrounding areas clean and organized.
- Monitor operating supplies to reduce spoilage, waste, and breakage.

8. Menu Knowledge:
- Understand and have knowledge of all food and beverage items on the menu.
- Be aware of daily specials.

9. VIP Amenities and Special Requests:
- Prepare VIP amenities for assigned rooms.
- Handle guest inquiries in a courteous and efficient manner.

10. Reservations and Inventory:
- Assist with F&B Outlet Reservations when phone calls are forwarded to Room Service.
- Contribute to monthly, quarterly, bi-yearly, and yearly inventory of operating equipment.

11. Flexibility:
- Be entirely flexible and ready to rotate within different outlets of the Food and Beverage Department.

12. Collaboration:
- Work collaboratively with the Room Service Outlet Manager, Supervisor, and other team members.

Qualifications:
- Previous experience in room service or related roles.
- Strong communication and customer service skills.
- Knowledge of food and beverage items, menus, and billing procedures.
- Flexibility to adapt to different tasks within the Food and Beverage Department.